CX Accelerator
FEBRUARY 2, 2020
Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Key to this exercise is understanding customer thinking, motivation, and behavior. Eric Engwall.
Heart of the Customer
FEBRUARY 4, 2015
And the way she answered it was by creating an environment where customer experience is everybody’s job. The post Interview with Laurie Englert – Customer Experience is a Team Sport appeared first on Heart of the Customer. Culture Customer Experience Customer Journey Map Interviews'
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Kerry Bodine
JANUARY 10, 2020
Several years ago, a major digital agency she was working with presented her team with customer journey maps. The agency had put the maps together — based solely on their own desk research, not by actually going out to talk with any of their client’s customers — and just handed them over.
CX Accelerator
FEBRUARY 2, 2020
Degrees also included global tourism, sports and entertainment management, performing arts, and others are proof positive that people who find themselves in CX come from an incredibly diverse set of backgrounds. Key to this exercise is understanding customer thinking, motivation, and behavior. Eric Engwall.
Kerry Bodine
JANUARY 10, 2020
Several years ago, a major digital agency she was working with presented her team with customer journey maps. The agency had put the maps together — based solely on their own desk research, not by actually going out to talk with any of their client’s customers — and just handed them over.
Kerry Bodine
JANUARY 10, 2020
Several years ago, a major digital agency she was working with presented her team with customer journey maps. The agency had put the maps together — based solely on their own desk research, not by actually going out to talk with any of their client’s customers — and just handed them over.
Bill Quiseng
NOVEMBER 1, 2023
Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. You may have been happy because your customers felt satisfied with their experience.
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