Adrian Swinscoe

JUNE 26, 2025

Today’s interview is with Jochem van der Veer, the Co-Founder and CEO of TheyDo, a leading platform for journey management that helps organisations build seamless customer […] The post Without context, an insight is worth nothing – Interview with Jochem van der Veer of TheyDo first appeared on Adrian Swinscoe.

Unstructured Data 162

Unstructured Data Structured Data Customer Journey Map Artificial Intelligence 162

Zendesk

FEBRUARY 10, 2022

Set up tools for collecting customer data. Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand. Structured data is quantitative information such as names, geolocations, and credit card transactions.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Lumoa

FEBRUARY 9, 2023

Successful brands focus on developing a seamless experience that ensures each touchpoint interconnects and contributes to the overall journey.” ” For more information, check “ What is the customer journey and why does it matter to your business ” by SurveyMonkey.

Net Promoter Score 168

Net Promoter Score Customer Experience B2C Social Media 168

Lumoa

MARCH 20, 2018

For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey. journey mapping A customer journey map is a visual representation of every interaction and activity a single customer might have with your brand.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

MARCH 20, 2018

For more information, check " What is the customer journey and why does it matter to your business " by SurveyMonkey. journey mapping A customer journey map is a visual representation of every interaction and activity a single customer might have with your brand.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

JANUARY 19, 2023

Map Your Current Customer Journey To gain a better understanding of how exactly your customers interact with your business, you will need to map out the current customer journey. One approach is through the use of a communication platform that enables members to recognize one another publicly.

Net Promoter Score 88

Net Promoter Score Customer Experience NPS Start-ups 88

Zendesk

APRIL 16, 2021

It’s a journey that begins with awareness of your brand, eventually leads to purchase, and continues for as long as they remain loyal customers. Many businesses use customer journey mapping to outline a consumer’s arc with their company. How to generate leads through email.

Social Media 98

Social Media B2B Sales Start-ups 98