The Success League

MARCH 12, 2025

So, why, if my point is that customer journey mapping still matters, am I telling you this story? Because someone had to design this journey, even though the delivery was entirely digital. Kristen has served as a judge for the Customer Success Excellence awards, and is on the board of several early-stage tech companies.

Customer Journey Map 52

Customer Journey Map AI Start-ups Customer Experience 52

ECXO

APRIL 12, 2021

Several (especially US) universities have started offering CX certification and degree programs (like the Kellogg School of Management3, University of Richmond4 or The George Washington University School of Business5 to name a few). Journey maps can help pinpoint moments of truth and create a more enjoyable experience for customers.

Customer Experience 296

Customer Experience Net Promoter Score Customer Journey Map CX 296

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. George Washington was the first President of the United States. Of course, George Washington. But no more.This is our time for a CX Revolution!

CXM 97

CXM CX Customer Journey Map Sports 97

Aquire

DECEMBER 16, 2021

To understand exactly how satisfied your customers are, take a look at your CSAT metrics or a number of other customer service KPIs. Understand the customer journey. Mapping the customer journey creates important customer data that shows how and where you can improve. A community at Starbucks.

Customer Loyalty 98

Customer Loyalty Social Media Omnichannel Customer Journey Map 98

Customer Bliss

MAY 10, 2016

Samir currently rows crew with Washington D.C.-based Samir’s journey from leading experience at one museum to leading it across the entire museum enterprise. based DC Strokes. You can connect with him on LinkedIn as well. Take Away Messages for the Audience.

Gaming 0

Gaming Innovation Customer Journey Map 0

SurveySensum

JULY 14, 2020

Head of Customer Experience for UL EHS, Co-Founder of CX Accelerator, and CEO of Officium Labs, Nate Brown is an ICMI Top 50 Thought Leader. He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132