Shep Hyken

SEPTEMBER 27, 2021

Four Simple Ways To Reinforce Customer Loyalty by Logan Rush. Forbes) For many businesses, customer acquisition is the focus of their marketing campaigns. Yet, changes in the business landscape have Gartner reporting CMOs will move their focus to customer retention over acquisition this year.

Customer Service 17

Customer Service E-commerce Real Estate Social Media 17

Shep Hyken

JANUARY 10, 2022

The New York Times) The meanness of the public has forced many public-facing industries to rethink what used to be an article of faith: that the customer is always right. My Comment: Here is an interesting article from the New York Times about the state of customer service. Follow on Twitter: @Hyken.

Customer Service 72

Customer Service Customer Loyalty Manufacturing Sales 72

Shep Hyken

AUGUST 29, 2022

Few business owners, however, pay anywhere near as much attention to customer retention, even though keeping an existing customer for longer is a far easier way to grow revenue. My Comment: This week, customer loyalty seemed to be the big topic. My Comment: Here are six more ways to create coveted customer loyalty.

Customer Service 57

Customer Service Customer Retention Customer Loyalty Retail 57

Shep Hyken

SEPTEMBER 26, 2022

Eight Tried-And-True Tips For Creating Effective Customer Retention Emails by Forbes Councils Member. Forbes) In marketing, attracting new customers is only one half of the equation; businesses must also focus on how to keep those customers once they earn them. This list is a great place to start.

Customer Service 61

Customer Service Customer Retention NPS Customer Loyalty 61

Fonolo

JANUARY 14, 2020

When it comes to customer service and experience content, Shep is the Godfather. . He is a New York Times and Wall Street Journal bestselling author. And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. .

Customer Service 136

Customer Service Contact Center Social Media CX 136

CX Journey

APRIL 9, 2015

New York Mets (#22) 26. acquisition customer experience customer loyalty customer retention raving fans' Los Angeles Dodgers (#6) 4. Detroit Tigers (#6) 5. Washington Nationals (#8) Bottom 5 Teams - 2015 Rankings 30. Houston Astros (#30) 29. Arizona Diamondbacks (#21) 28. Colorado Rockies (#26) 27.

Sports 73

Sports Gaming Entertainment Customer Retention 73

Shep Hyken

MAY 30, 2022

The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Designmodo) Businesses go to great lengths to earn customers’ loyalty, especially in this digital age.

Customer Service 12

Customer Service Customer Retention Manufacturing Business Growth 12

Shep Hyken

FEBRUARY 21, 2022

How to Use Content Marketing for Customer Retention and Loyalty by Express Computer. Express Computer) It is indeed an undeniable fact that customers that are happy and satisfied tend to stick around for long. ACSI: Customer Satisfaction Decline Continues — Here’s a Big Reason by Marianne Wilson.

Customer Service 65

Customer Service Customer Retention Customer Satisfaction Construction 65

SurveySensum

JULY 14, 2020

He is a Customer Experience Blogger and Speaker and offers expertise in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement, and others. A New York Times and Wall Street Journal bestselling author, Shep Hyken is the Chief Amazement Officer of Shepard Presentations.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

NOVEMBER 29, 2021

(HelpSquad) The important task for businesses is to retain their customers as much as possible. And we asked some experts to share their best tips on how to gain customer loyalty. Here are five strategies that can help avoid losing loyal customers. Well, that’s a good question. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Retail B2C Start-ups 81

Shep Hyken

MARCH 21, 2022

Our customer service research supports the theme. 59% percent of the more than 1,000 consumers we surveyed feel that customer service is worse now than before the pandemic. 5 Tips to Increase Your Customer Satisfaction in 2022 and Beyond by Wise Marketer Staff. Sometimes common sense makes the most sense!

Customer Service 61

Customer Service Retail Customer Satisfaction AI 61

Shep Hyken

SEPTEMBER 12, 2022

Most companies aim to keep as many of their customers happy for as long as possible, while minimizing churn or customer turnover. Some companies may even have lofty goals like winning customers for life. But what levers can you pull to help increase your customer retention rate? Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Social Media Customer Retention CX 13

Comm100

MARCH 8, 2017

Shep Hyken is a classic must-know customer service expert, and that is not without its reasons. This keynote speaker is a master of everything that has to do with customer service. He is a New York Times and Wall Street Journal best-selling author, and the content that he posts on his Twitter might give you a glimpse as to why.

Customer Service 0

Customer Service Start-ups Sports Social Media 0

Shep Hyken

DECEMBER 26, 2022

My Comment: If you think that customer loyalty programs are about discounts and points, think again. True loyalty programs make customers feel special and connected to the company. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 57

Customer Service Retail Touchpoint Business Growth 57

Shep Hyken

OCTOBER 24, 2022

9 Reasons To Offer Your Customers A Subscription Service by Vincent Tricarico. Forbes) By instituting a subscription service, you can shift your focus away from customer acquisition and toward customer retention. Shep Hyken is a customer service expert, professional speaker, and New York Times bestselling business author.

Customer Service 47

Customer Service Retail B2C Manufacturing 47

Customer Bliss

AUGUST 3, 2018

“A very small increase in customer retention can yield a huge impact on profitability.” How Net Promoter Companies Thrive in a Customer-Driven World. Rob Markey is a partner at Bain & Company and leads the customer strategy and marketing practice. Understand How to Develop Customer Loyalty.

CX 48

CX Social Media Customer Loyalty NPS 48

Retently

APRIL 5, 2024

Enhancing the In-Store Journey A customer’s journey within a store is like a combo of senses and choices carefully designed to create a lasting impression of your brand. It’s a well-known fact that crafting a standout customer experience in retail is central to building customer loyalty and fine-tuning interactions for that magnetic draw.

Retail 78

Retail Customer Experience Omnichannel Social Media 78

ClientSuccess

JUNE 11, 2019

Customer success roles are popping up all over the place, and not just in the usual tech hubs such as Silicon Valley, London, New York, Dublin and Berlin. New customer success jobs are being created every day, and along with those new jobs, more and more people are applying for these roles.

Start-ups 40

Start-ups Gaming Customer Retention Customer Loyalty 40

Intercom

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. It’s easier to test new customer acquisition strategies.

Real Estate 111

Real Estate CX Social Media Start-ups 111

Intercom

SEPTEMBER 23, 2021

Customer loyalty is the ultimate goal for anyone working in customer experience. And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service.

Start-ups 72

Start-ups Customer Service Net Promoter Score E-commerce 72