ECXO

JULY 23, 2024

The Heartbeat of a Customer-Centric Organization – Part 1 I’ve split this article on leadership into two parts because, you know, attention spans these days are pretty short! It is clear that the customer is king, right? Companies are realizing the importance of leadership styles that focus on the customer.

Customer-Centric Organization 156

Customer-Centric Organization Innovation Customer Satisfaction Customer Loyalty 156

Beyond Philosophy

NOVEMBER 24, 2014

Four actions must accompany the design of an experience that exceeds Customer Expectations: Managing, Researching, Reviewing, and Supporting. Reviewing: One thing all Customer-centric companies know is that Customer expectations change. What might have been enough last year, is not enough this year.

Customer Expectations 167

Customer Expectations Net Promoter Score CEM Customer-Centric Organization 167

Beyond Philosophy

OCTOBER 6, 2014

The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. Most organizations attack the symptom not the cause. The symptom is a poor experience; the cause is their lack of Customer centricity. Some organizations might not know.

Net Promoter Score 154

Net Promoter Score Customer Experience Customer-Centric Organization CEM 154

Aquire

NOVEMBER 17, 2021

Here’s some proven strategies to increase revenue from existing customers: 1. Create a customer loyalty program 2. Provide superior customer service 6. Be a customer-centric organization 9. Survey customers properly. Survey customers properly. Create a customer loyalty program.

Social Media 97

Social Media Customer-Centric Organization E-commerce Customer Loyalty 97

PeopleMetrics

OCTOBER 25, 2017

The stage has been set – now let’s jump right into the top 12 Reasons to Invest More in Customer Experience (CX): 1. The ROI customer experience. Building customer loyalty and increasing revenue go hand in hand. Time to set new customer experience goals. CX is not as fluffy as it may seem.

CEM 122

CEM Customer Experience VOC Government 122

Beyond Philosophy

OCTOBER 21, 2014

When you have this type of emotional connection with your employees, your organization can become the most naturally Customer-centric organization, at least in this first area of the nine. Happy and pleased as it applies to employees means fulfilled by their work and feeling like they are making a difference.

Social Media 92

Social Media Customer-Centric Organization Customer Retention Customer Satisfaction 92

Beyond Philosophy

OCTOBER 6, 2014

The main reason that an organization fails to improve their CX is because of their lack of Customer Centricity. Most organizations attack the symptom not the cause. The symptom is a poor experience; the cause is their lack of Customer centricity. Some organizations might not know.

Net Promoter Score 60

Net Promoter Score Customer Experience Customer-Centric Organization CX 60