Customer Loyalty, Customer Survey and Data Mining

Customer Service is a Value Center (NOT a Cost/Profit Center!)

ClearAction

JULY 11, 2023

What you’re seeing here is based on a recent article and webinar interview: 23 Customer Experience Practices You Should Stop in 2023 (CustomerThink article) What Your Customer Churn Rate is Telling You (LiveVox video) Modernize your thinking and clarity with 3 Customer Service value truths : 1) Stop Calling it All Customer Experience!

Customer Service

Customer Service Data Mining Non-Profits CXM

Understanding the Cost of Not Doing (the Right) Personas

CX Journey

DECEMBER 10, 2015

He told Business Week that he’d believed that customers were tired of all the special sales promotions and coupons. It turned out that the very thing he had cut was what had been driving customer loyalty all along. Qualitative research is a great way to start getting to know your customers.

Data Mining

Data Mining Customer Journey Map Entertainment Social Media

Tech Customer Success

Customer Service is a Value Center (NOT a Cost/Profit Center!)

Understanding the Cost of Not Doing (the Right) Personas

Webinars

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