Fonolo

MAY 11, 2022

Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. But adopting a few CX tactics isn’t enough to stay competitive. Meet our 2022 CX Award Winners. Oregon Public Employees Retirement System (Oregon PERS).

CX 91

CX Non-Profits Contact Center Education 91

Beyond Philosophy

AUGUST 28, 2017

A friend from Portland, Oregon will remember that he missed the big show because a cancelled flight stranded him in San Francisco. Find out more about how your Customers make decisions and how their memories affect your Customer Experience with our NEW on demand training of 3 one hour sessions: Secrets Of Customer Decision Making.

CX 112

CX Customer Loyalty Customer Experience 112

Fonolo

MAY 11, 2022

Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. But adopting a few CX tactics isn’t enough to stay competitive. Meet our 2022 CX Award Winners. Oregon Public Employees Retirement System (Oregon PERS).

CX 67

CX Non-Profits Contact Center Education 67

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Win the Customer

SEPTEMBER 12, 2023

McKinsey highlights that this approach has been a game-changer for numerous established businesses looking to innovate in customer-centricity. Personalization: The Cornerstone of Modern CX 1. Tailored Recommendations In today’s age, customers expect businesses to understand their unique preferences.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59