Bill Quiseng

MAY 31, 2023

Every week, in the month of June, I will offer each one of the Three Principles to Build Customer Loyalty. Surely, George Washington. For starters, let me give you these simple definitions: Customer service is what you do for your customers. Customer experience or CX is how your customers feel about what you do.

Customer Loyalty 109

Customer Loyalty CXM Social Media CX 109

Bill Quiseng

OCTOBER 9, 2024

I am here to tell you that if you’re not in the Top Three, you don’t even exist in the minds of your potential customers. Of course, George Washington. So, when it comes to your customers and you and your business, think RELATIONSHIPS or Go Broke. QUI TAKEAWAY: Customer loyalty is not one BIG WOW to a customer.

Customer Service 174

Customer Service Customer Experience Social Media Customer Loyalty 174

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. And they’ve done it so often for so long that “CX” has been the traditional term for many business leaders. But no more.This is our time for a CX Revolution!

CXM 97

CXM CX Customer Journey Map Sports 97

Beyond Philosophy

SEPTEMBER 22, 2015

In late May this year, they announced they will begin same-day delivery services for many of the Prime Customers for no additional charge. But you don’t have to be as big as Amazon to do more for your Customers. The Airport Fast Park at the Baltimore Washington International Airport also thinks of ways to do things for Customers.

Gaming 167

Gaming Customer Experience Customer Service CX 167

Bill Quiseng

NOVEMBER 8, 2023

For several weeks, starting last October, I offer each one of the Rule of Three QUI Takeaways to revolutionize CX. Surely, George Washington. Next week: The third QUI TAKEAWAY: Customer service training versus customer CARE education. customerservice #customerexperience #customerloyalty #custserv #custexp #cx

CX 88

CX Social Media Education Customer Service 88

Beyond Philosophy

FEBRUARY 13, 2017

One argument is that it originated in 17th Century England taverns where customers would give their server extra money “to insure promptitude” or T.I.P. The Washington Post submits tipping began because employers hired freed slaves to serve food but didn’t want to pay them an hourly wage. until after the Civil War.

Start-ups 126

Start-ups Customer Experience Customer Loyalty Customer Expectations 126

Kerry Bodine

JANUARY 13, 2016

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 48

CEM CX Contact Center Customer Loyalty 48