Q&A with Chatdesk: How to make the holiday season a CX success
Zendesk
DECEMBER 2, 2020
Make sure marketing, fulfillment, and customer service agree on realistic expectations for the holiday season, and have a plan for how to handle “moments of truth” such as late deliveries. While some customers may be cutting back on holiday spending, e-commerce sales are up 32 percent this year.
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