eglobalis

OCTOBER 21, 2024

Understanding when to adapt or deviate from these practices is crucial for long-term customer trust and operational efficiency. Impact of Ignoring Negative Feedback: A High-Stakes Gamble Ignoring complaints can have significant consequences.

Social Media 517

Social Media B2B Sentiment Analysis B2C 517

Beyond Philosophy

NOVEMBER 19, 2014

Sainsbury’s Christmas ad is an excellent example of using emotions to create a connection and brand promise with Customers, an essential first step to an excellent Customer Experience. May it also create a Customer Experience that fosters Customer Loyalty and Retention, the hallmarks of a successful marketing campaign.

Net Promoter Score 125

Net Promoter Score Social Media Gambling Customer Loyalty 125

RateMyService

APRIL 22, 2025

Understanding the CFO playbook: 5 rules to get your CX initiatives approved As the CX leader, youre the customers advocate, the architect of seamless journeys and the champion of customer loyalty. CFOs dont like gambling. You know that meaningful experiences positively impact the bottomline.

Net Promoter Score 52

Net Promoter Score Gambling Finance NPS 52

Beyond Philosophy

NOVEMBER 11, 2014

Procter & Gamble learned the lesson that getting the habit wrong could mean the difference between fail and success of a product launch. When launching Febreeze initially they targeted people with odour problems at their homes.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

Customer Think

JUNE 24, 2023

The gambling experience is rooted in powerful human emotions – while the management of […] Recently, I attended the Gartner CSO & Sales Leader Conference in Las Vegas – let me tell you why it was the ideal location. In any major Las Vegas casino, you’re confronted with the strange dichotomy of human emotion and technology.

Gambling 99

Gambling Sales Technology Technology 99

Beyond Philosophy

MARCH 28, 2016

This better memory is what Customers think of the next time they need something you offer, and it is what brings them back. Not only does an investment in the experience improve the Customer Loyalty, but it also reduces the costs associated with your Customer Service channels.

Customer Experience 113

Customer Experience Gambling CEM Start-ups 113

C3Centricity

SEPTEMBER 17, 2024

For CEOs and business owners in the CPG sector, implementing a customer-first approach enhances customer loyalty and retention and drives profitability and long-term success in a rapidly evolving market. This highlights a significant gap that customer-first strategies aim to fill by fostering transparency and building trust.

E-commerce 62

E-commerce Gambling Social Media AI 62