eglobalis

OCTOBER 21, 2024

Introduction As companies mature, they face increasingly complex decisions about how to handle customer complaints and negative feedback on social media. Understanding when to adapt or deviate from these practices is crucial for long-term customer trust and operational efficiency.

Social Media 418

Social Media B2B Sentiment Analysis B2C 418

Beyond Philosophy

NOVEMBER 19, 2014

The clamor on Social media and with my friends and family in England has been, “Have you seen that Sainsbury’s Christmas ad? Sainsbury’s Christmas Ad is appearing in social media feeds around the world. Great ads create a great emotional connection, and many times, don’t even involve a product or service. It’s great!”.

Net Promoter Score 125

Net Promoter Score Social Media Gambling Customer Loyalty 125

Beyond Philosophy

NOVEMBER 11, 2014

Procter & Gamble learned the lesson that getting the habit wrong could mean the difference between fail and success of a product launch. When launching Febreeze initially they targeted people with odour problems at their homes.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

C3Centricity

SEPTEMBER 17, 2024

For CEOs and business owners in the CPG sector, implementing a customer-first approach enhances customer loyalty and retention and drives profitability and long-term success in a rapidly evolving market. This highlights a significant gap that customer-first strategies aim to fill by fostering transparency and building trust.

E-commerce 62

E-commerce Gambling Social Media AI 62