Bill Quiseng

MAY 3, 2023

When you are Magnificently Boring to CARE, your customers are WOWED and happy, returning again and again, raving to others on social media. customerservice #customerexperience #customerloyalty #custserv #custexp #cx #hospitality

Hospitality 167

Hospitality Hospitality Social Media CX 167

Bill Quiseng

OCTOBER 26, 2020

Hearing about hospitalizations, the struggling economy, and massive layoffs every day, your associates are still anxious and concerned about their jobs. With these safeguards, you have simply changed a negative experience to one that is neutral. But what are you doing to move the experience from neutral to memorably positive?

Hospitality 183

Hospitality Hospitality Customer Survey Customer Service 183

SurveySensum

AUGUST 2, 2024

What does a change in NPS over multiple periods indicate about customer sentiment? How can you use historical NPS data to predict future customer loyalty? Segmented NPS Analysis Segmenting NPS by different customer groups provides more granular insights. How do you calculate NPS for different customer segments ?

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

Shep Hyken

AUGUST 2, 2021

It then shares nine tips to create a better experience for your customers which will help keep them and nurture them into becoming repeat customers. What Does Customer Loyalty Mean For Your Business? Syrow) Customer satisfaction is about how your customers feel about your brand or offerings.

Customer Service 86

Customer Service Hospitality Hospitality Customer Loyalty 86

Adrian Swinscoe

NOVEMBER 20, 2023

Today’s interview is with Micah Solomon, a renowned expert on customer service, hospitality, and customer experience. Micah joins me today to talk about his new book: […] The post Your customer doesn’t want to know about your technology – Interview with Micah Solomon first appeared on Adrian Swinscoe.

Technology 113

Technology Technology Hospitality Hospitality 113

Bill Quiseng

FEBRUARY 21, 2024

This course is a prerequisite for business professionals in the B2C or hospitality industry. Customer loyalty is not one BIG WOW to a customer. The value to your customers is in their personalized interactions, not your “cash or credit” business transactions. So let’s get started. Human to Human. One to One.

CX 88

CX B2C Hospitality Hospitality 88

Bill Quiseng

APRIL 18, 2021

Or be sure to read “ Delivering Effective Social Customer Service ” by Carolyn Blunt and Martin Hill-Wilson. Having not experienced good examples of communication, collaboration or relationship-building skills, how will your people whom you entrust to take care of your customers emotionally connect with them?

Social Media 167

Social Media Customer Service Education Legal 167

ECXO

NOVEMBER 16, 2023

Building loyalty here, there and everywhere – how European companies got faster at response times Customers want their calls and queries answered on their preferred channel – yesterday. Customer support ticket volumes are surging. And businesses are struggling to prioritise speed. You can also support and donate to The Lab.

AI 194

AI CX Customer Experience Artificial Intelligence 194

Fonolo

OCTOBER 6, 2020

Hospitality firms (think Disney or Ritz-Carlton) are masters at turning mundane customer service encounters into memorable experiences that nurture customer loyalty. And if you want your employees to help you improve customer perception of your brand, you have to start with them.

Hospitality 126

Hospitality Hospitality Customer Satisfaction Customer Loyalty 126

Beyond Philosophy

OCTOBER 18, 2019

This episode of The Intuitive Customer explores what Dr. Michelli saw in Airbnb’s business model and approach to employee and customer experience that makes them so successful and disruptive to the hospitality industry. To subscribe to The Intuitive Customer and never miss a podcast, please click here.

Hospitality 94

Hospitality Hospitality Customer Loyalty Customer Experience 94

Beyond Philosophy

MARCH 6, 2017

These little things send subconscious signals to customers that a company cares about their needs. By providing customers with the features and amenities that are most important to them, you show that you care about what they want and need. Revolutionary Thinking on Customer Loyalty. Outrageous! Hotels Keep on Charging!

Hospitality 118

Hospitality Hospitality Social Media Customer Loyalty 118

InteractionMetrics

APRIL 17, 2025

Best For Enterprise teams (especially in finance or hospitality) that need visibility into the full customer journey and fast insights from multiple touchpoints. Best For Mid-sized companies in education, healthcare, or hospitality that need to collect regular employee feedback on a lean budget.

E-commerce 40

E-commerce Hospitality Hospitality Sentiment Analysis 40

Bill Quiseng

FEBRUARY 7, 2024

Today’s course is a prerequisite for business professionals in the B2C or hospitality industry. This is not a customer service training class. Customer experience is how your customers feel before, during, and after what you do. Customer loyalty is how your customers feel about what you did repeatedly.

CX 78

CX Hospitality Hospitality B2C 78

Uplifting Service

NOVEMBER 8, 2022

How can you foster unshakeable customer loyalty? When your customers form a strong personal connection to your team, your product, and your brand, They’re far more likely to stick with you over the long term. That may actually be more the future of this particular segment of the hospitality industry. . The REAL secret?

Customer Loyalty 40

Customer Loyalty Hospitality Hospitality Start-ups 40

Customer Think

AUGUST 28, 2023

Travel experience experts need to remember why people travel. For most tourists, it is all about the destination. The destination is why you leave home. Before you make the decision to travel, and long before you arrive, you have a desire to go to a particular place. Because you know about a place (its food, […]

Hospitality 45

Hospitality Hospitality Customer Loyalty Technology 45

Fonolo

MARCH 26, 2019

However, much has been written by customer service experts about why the phrase should be banished by service industry workers. They argue that, by using this phrase, service and hospitality workers are actually making customers feel like their requests are problematic. As I Said”.

Hospitality 127

Hospitality Hospitality Omnichannel Technology 127

Customer Think

JANUARY 10, 2024

I met a friend for lunch over the weekend. The night before he’d flown in from Las Vegas, having booked a room at a nearby Hampton Inn. He used the Hilton Honors app to reserve and pay for room 404 in advance and awaited an electronic key to arrive to fulfill his desire for a […]

Hospitality 45

Hospitality Hospitality Customer Loyalty Customer Experience 45

SurveySensum

JULY 3, 2019

Experience is the influencer in the hospitality industry. Especially, for restaurants, it’s become pivotal to get more guests and earn customers loyalty. In the last blog, we spoke about tips and tactics every restaurant should try to win the hearts of customers.

Net Promoter Score 74

Net Promoter Score Hospitality Hospitality Actionable Insights 74

Comm100

SEPTEMBER 22, 2016

Packed with actionable tools and roadmaps, The Customer Culture Imperative is a great resource if you’re redesigning your customer service culture, or even starting from scratch. Creating Customer Loyalty. But the true purpose of every support team venture is to create customer loyalty. Loyalty 3.0:

Customer Service 89

Customer Service Customer Loyalty E-commerce Customer Satisfaction 89

Shep Hyken

JUNE 6, 2022

And it all starts with the first contact when the customer visits the website. My Comment: Regardless of the industry you and your company might be in, a good customer service strategy is to have a “hospitality mentality.” Fred Auzenne- 14 Steps to Creating a Customer Loyalty Program That Works by Anna Duke.

Customer Service 61

Customer Service Customer Loyalty Hospitality Hospitality 61

Shep Hyken

NOVEMBER 8, 2021

(destinationCRM) In a provocative Harvard Business Review article, researchers from the Corporate Executive Board (CEB) argued in 2010 that companies should Stop Trying to Delight Your Customers, because “wowing” customers was a losing strategy. Here are 100 of the strangest things retailers have been asked by customers.

Customer Service 85

Customer Service Retail Hospitality Hospitality 85

Customer Think

NOVEMBER 27, 2023

Back in 2020, we predicted the rise of the Revenge Traveler and the impact it would have on travel and hospitality experience providers. As we approach 2024, we are spotting a new type of traveler on the horizon. And a set of trends that will challenge some of the ways you think about designing and […]

Hospitality 69

Hospitality Hospitality Customer Loyalty Customer Experience 69

Shep Hyken

OCTOBER 11, 2021

Are Hotel Loyalty and Rewards Programs Enough to Keep Customers Loyal to the Brand? Hospitality Net) The best demonstration of brand loyalty in hospitality and travel, in general, is the share of repeat business. We can learn so much from the hospitality industry. by Max Starkov.

Customer Service 69

Customer Service Hospitality Hospitality CX 69

Customer Bliss

MAY 30, 2017

Prior to his role at Citizens, Claudiu led the customer experience organization at Fresenius Medical Care North America, where he built a first-of-its kind program within the healthcare industry across a footprint of 4,000 clinics and hospitals.

CX 48

CX Healthcare Hospitality Hospitality 48

Customer Think

SEPTEMBER 29, 2021

For my whole life (and probably yours), old and dog-eared magazines have been a part of my doctor, dentist and hospital visit experience. Can I please ask: what’s with all the old magazines in waiting rooms? Not only are the magazines old, but I.

Hospitality 64

Hospitality Hospitality Customer Loyalty Customer Experience 64

SurveySensum

JULY 14, 2020

He is a New York Times #1 bestselling author and an international speaker on leadership, employee engagement, customer experience, customer loyalty, and consumer advocacy. Naeem Arif is a multi-award winning Entrepreneur and Management Consultant known to people as the Customer First Enabler. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Shep Hyken

DECEMBER 5, 2022

The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. Hospitality Net) We are officially on the eve of a new year, already moving through the holiday season at the signature blink-and-you-might-miss-it pace that is seemingly synonymous with this time of year.

Customer Service 65

Customer Service Hospitality Hospitality Customer Experience 65

SurveySensum

DECEMBER 18, 2024

Net Promoter Score Defined Net Promoter Score (NPS) is a widely used CX metric that measures customer loyalty and satisfaction by gauging how likely customers are to recommend a company, product, or service to their friends and family. But for that, we must first understand what NPS is and how NPS is calculated.

Net Promoter Score 52

Net Promoter Score NPS Actionable Insights Non-Profits 52

Chip Bell

DECEMBER 1, 2020

Several years ago, I was leading a group of patients on an empathy walk through a Midwest hospital. They were happy about all the flowers they saw throughout the hospital. It was like this hospital was the showroom for a local florist. ” The post The Season of Customer Imagination appeared first on Chip R.

Hospitality 53

Hospitality Hospitality Innovation Customer Relationship 53

Fonolo

NOVEMBER 28, 2019

Whether it’s a chatbot online or technology like this — which is key because it’ll equip employees to respond quicker — it’s a part of the overall strategy to communicate for the purpose of retaining and growing the business and customer loyalty.

Customer Service 75

Customer Service Hospitality Hospitality Retail 75

Retently

NOVEMBER 29, 2024

Customer Support Experience First-time interactions with customer support can significantly influence future customer loyalty. How satisfied were you with the speed of our customer support team’s response?” – Speed is crucial in support interactions, especially for first-time users.

Start-ups 126

Start-ups Retail Actionable Insights Hospitality 126

Customer Bliss

MAY 15, 2019

” Signal That You Value Customer Loyalty: A Case Study. Alaska Airlines , for example, resists industry practices that signal to customers that they’re undervalued. Instead, they prove that they value customer loyalty, for example, by continuing to award miles to customers based on mileage.

Hospitality 65

Hospitality Hospitality Customer Loyalty Customer Expectations 65

Steven Van Belleghem

APRIL 20, 2021

Optimizing the customer experience. The Apple Experience: Secrets to Building Insanely Great Customer Loyalty – Carmine Gallo. In The Airbnb Way, he shows how innovative leaders have managed to build an unique brand by inspiring and engaging a community of hospitality entrepreneurs?a Getting ahead of friction.

Customer Experience 109

Customer Experience E-commerce Social Media Government 109

Zendesk

MAY 17, 2022

Regardless of industry, customer satisfaction score (CSAT) is one of the most popular metrics for gauging how consumers feel about the customer experience (CX). This not only fosters customer loyalty but also allows you to learn where you’re excelling (and where you’re not). Hospitals: 69. Energy utilities.

Customer Satisfaction 98

Customer Satisfaction NPS Net Promoter Score Retail 98

Lightico

DECEMBER 23, 2021

This cements customer loyalty at a sensitive time, and speeds up the FROI process. For instance, if the employer indicates that the injury caused hospitalization, then show the field “Date of Hospitalization.”. Conditional Logic: For a Personalized FROI Experience.

Hospitality 52

Hospitality Hospitality CRM Customer Loyalty 52

Chip Bell

MAY 12, 2020

Lingerie factories began making camouflage netting; baby carriages were retrofitted into field hospital food carts. During World War II, 17 million new civilian jobs were created, industrial productivity increased by 96 percent, and corporate profits after taxes doubled. Much of the industrial world retooled to support the troops.

Manufacturing 64

Manufacturing Hospitality Hospitality Customer Expectations 64

1 to 1

APRIL 28, 2015

As companies continue to gain deeper proficiency using the Internet of Things for a range of applications (to monitor a patient's vital signs in a hospital, for enhanced connectivity between automobiles, drivers, and automakers, etc.), decision-makers will need to pay careful attention to how IoT influences the customer experience.

Customer Experience 53

Customer Experience Hospitality Hospitality Customer Loyalty 53