Customer Loyalty and Management Consulting

5 Rules That Absolutely Build Customer Loyalty

Beyond Philosophy

OCTOBER 2, 2021

In this episode we explore the five rules that absolutely build customer loyalty. These rules help you design an experience that creates those emotional bonds and the loyal customers that come with them. Key Ideas to Improve your Customer Experience. Follow Colin on Linkedin and Twitter. Click here to learn more.

Customer Loyalty

Customer Loyalty Management Consulting Customer Experience CX

One of The Biggest Mistakes Made Today Is Confusing Inertia With Loyalty

Beyond Philosophy

DECEMBER 8, 2023

While they were delighted with their repeat business, which they attributed to customer loyalty , a closer look at the repeat business statistics painted a different picture. What I observed wasn’t a steadfast commitment from their customers; rather, it appeared to be inertia.

Customer Loyalty

Customer Loyalty Management Consulting Education Customer Experience

CX Is Complicated, Not Complex

Heart of the Customer

OCTOBER 28, 2021

The Cynefin framework, developed more than 20 years ago by researcher and management consultant David Snowden, remains a solid context for strategic decision-making. The framework defines five states: Simple (aka Obvious, Clear) […].

CX

CX Management Consulting Customer Loyalty Customer Experience

Webinars

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From vanity to value: How Intercom conducts NPS surveys

Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

NPS

NPS Net Promoter Score Customer Loyalty Start-ups

Why You Should Be Proactively Firing Customers Without Hesitation

Beyond Philosophy

MAY 22, 2021

Inspired by the article “ Firing a Bad Customer in 2021 ” by Fred Reichheld, prolific author on customer loyalty and inventor of the Net Promoter Score (NPS), we discuss why you should fire some customers, how you should attempt to manage the situation, and how to go about it once you decide that a customer needs to go.

Net Promoter Score

Net Promoter Score Management Consulting NPS Customer Relationship

How customers memories can be altered and why we all forget things. (Memory Mini series 3/3)

Beyond Philosophy

OCTOBER 1, 2022

Memory is also essential to customer loyalty and retention. Nobel-Prize-Winning economist Professor Daniel Kahneman explained it all to me ten years ago and I never forgot: customers don’t choose between experiences; they choose between the memories of an experience. Memories are essential to experiences.

Management Consulting

Management Consulting Customer Loyalty Customer Experience CX

The 5 Rules for Measuring and Managing Customer Emotions

Beyond Philosophy

DECEMBER 5, 2020

Ignoring emotion in your Customer Experience strategy is a big mistake and one you can’t afford to make. Emotions are a significant influence on customer behavior with implications for your customer retention, customer loyalty, and, perhaps most importantly, customer-driven growth.

Management Consulting

Management Consulting Customer Retention Customer Loyalty Start-ups

How to Create A Financial Times Award-Winning Consultancy from Scratch

Beyond Philosophy

FEBRUARY 5, 2019

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too. Check out this episode!

Management Consulting

Management Consulting CX Customer Loyalty Customer Experience

How combining this behavioral checklist to your journey maps will dramatically improve them

Beyond Philosophy

MAY 25, 2023

However, I often complain that they do not include the emotional journey, which is essential to designing an experience that engages emotionally with customers in a way that promotes customer loyalty. Therefore, when customers go to checkout, they end their experience with surprise charges that don’t make them happy.

Customer Journey Map

Customer Journey Map Start-ups Customer Loyalty Management Consulting

Meet your first wave speakers for Customer Success Summit 2018

Totango

JANUARY 22, 2018

She is currently the Head of the Global Customer Success & Services organization at Slack, where she is responsible for ensuring customers realize the type of business value from Slack that drives lifetime customer loyalty. VP, Customer Success. Christopher McNamara.

Management Consulting

Management Consulting Gaming Education Customer Loyalty

How to Create A Financial Times Award-Winning Consultancy from Scratch

Beyond Philosophy

FEBRUARY 5, 2019

Beyond Philosophy won an award named one of the Best Management Consultancy Firms in the UK, by the Financial Times (FT). This bonus episode podcast explores how you can take your idea and turn it into an Financial Times Award-Winning consultancy, too.

Management Consulting

Management Consulting CX Customer Loyalty Customer Experience

The Surprising Secret to Sales Growth

Beyond Philosophy

APRIL 18, 2017

But according to a recent article by global management consulting firm McKinsey&Company, (D) may actually be a better answer. Customers aren’t as loyal as you think they are.

Sales

Sales Social Media Start-ups Management Consulting

Guest Post: 5 Tips to Foster a Customer Community in Your Business

Shep Hyken

JULY 9, 2021

Doing all of this will help you build a customer community that will help your enterprise progress and grow. Davis Nguyen is the founder of My Consulting Offer, a top program that helps people land their dream jobs in management consulting. Read Shep’s latest Forbes article: Are Your E-Commerce Strategies Working?

E-commerce

E-commerce Social Media Manufacturing Management Consulting

Meet your first wave speakers for Customer Success Summit 2018

Totango

JANUARY 22, 2018

She is currently the Head of the Global Customer Success & Services organization at Slack, where she is responsible for ensuring customers realize the type of business value from Slack that drives lifetime customer loyalty. VP, Customer Success. Christopher McNamara.

Management Consulting

Management Consulting Gaming Education Customer Loyalty

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. LinkedIn : [link]. LinkedIn : [link].

Customer Experience

Customer Experience CX E-commerce Social Media

Loyalty is a function of memory, this is how memories are built. (Memory Mini series 2/3)

Beyond Philosophy

SEPTEMBER 24, 2022

Memory is what creates customer loyalty. It doesn’t matter what parts of your customer strategy you design. If customers don’t remember that you did it, it won’t matter later. The Financial Times selected Beyond Philosophy as one of the best management consultancies for the last four years in a row.

Management Consulting

Management Consulting Customer Loyalty Customer Experience CX

Forget Everything You Think You Know. This is How to Create Loyal Customers

Beyond Philosophy

MARCH 12, 2022

This episode focuses on how to create these emotional bonds with your customers and foster customer loyalty. We explain why emotional bonds protect you in business relationships and how to lay the foundation for customer loyalty. Key Ideas to Improve your Customer Experience.

Construction

Construction Management Consulting Customer Loyalty Customer Experience

Personalizing the Mobile Customer Experience - Think customers.

1 to 1

JUNE 11, 2013

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Customer Experience

Customer Experience Social Media CRM Voice of the Customer

5 Top Customer Service Articles of the Week 5-30-2022

Shep Hyken

MAY 30, 2022

The best companies have found the balance between digital and human, as they realize there is still a significant desire for human-to-human customer support. 5 Strategies for Increasing Customer Retention by Andrian Valeanu. Designmodo) Businesses go to great lengths to earn customers’ loyalty, especially in this digital age.

Customer Service

Customer Service Customer Retention Manufacturing Business Growth

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Lumoa

APRIL 24, 2018

NPS can provide clarity on the status of CX efforts, but the voice of the customer lights the way to improved customer journeys." Chip Bell Customer Loyalty Keynote Speaker, Trainer, Author. It think NPS has done a great job of elevating the topic of customer loyalty to C-suite conversations. linkedin Why?

NPS

NPS CX Net Promoter Score Close the Loop

Delivering an Unforgettable Customer Experience - Think customers.

1 to 1

MAY 7, 2013

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Customer Experience

Customer Experience Social Media CRM Voice of the Customer

Facebook's Influence on Interactive Loyalty - Think customers: The.

1 to 1

JUNE 11, 2013

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Social Media

Social Media CRM Voice of the Customer Customer Loyalty

Better Data Analysis; Improved Business Performance - Think.

1 to 1

MAY 5, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Entertainment

Entertainment Sports Social Media CRM

Porsche Invests in Customer Satisfaction - Think customers: The.

1 to 1

JUNE 13, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Customer Satisfaction

Customer Satisfaction Social Media CRM Voice of the Customer

Putting the 'Customer' in 'Service Optimization' - Think customers.

1 to 1

MAY 3, 2013

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Social Media

Social Media CRM Healthcare Voice of the Customer

Creating a Seamless Multichannel Marketing Strategy - Think.

1 to 1

MAY 2, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Customer Champions. Customer Experience. Customer Loyalty. Back towww.1to1media.com.

Social Media

Social Media Touchpoint CRM Gaming

Tech Customer Success

5 Rules That Absolutely Build Customer Loyalty

One of The Biggest Mistakes Made Today Is Confusing Inertia With Loyalty

Webinars

Trending Sources

CX Is Complicated, Not Complex

Webinars

From vanity to value: How Intercom conducts NPS surveys

Why You Should Be Proactively Firing Customers Without Hesitation

How customers memories can be altered and why we all forget things. (Memory Mini series 3/3)

The 5 Rules for Measuring and Managing Customer Emotions

How to Create A Financial Times Award-Winning Consultancy from Scratch

How combining this behavioral checklist to your journey maps will dramatically improve them

Meet your first wave speakers for Customer Success Summit 2018

How to Create A Financial Times Award-Winning Consultancy from Scratch

The Surprising Secret to Sales Growth

Guest Post: 5 Tips to Foster a Customer Community in Your Business

Meet your first wave speakers for Customer Success Summit 2018

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

Loyalty is a function of memory, this is how memories are built. (Memory Mini series 2/3)

Forget Everything You Think You Know. This is How to Create Loyal Customers

Personalizing the Mobile Customer Experience - Think customers.

5 Top Customer Service Articles of the Week 5-30-2022

We Asked 30 CX Influencers if They Would Recommend the Net Promoter System

Delivering an Unforgettable Customer Experience - Think customers.

Facebook's Influence on Interactive Loyalty - Think customers: The.

Better Data Analysis; Improved Business Performance - Think.

Porsche Invests in Customer Satisfaction - Think customers: The.

Putting the 'Customer' in 'Service Optimization' - Think customers.

Creating a Seamless Multichannel Marketing Strategy - Think.

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