Hodusoft

NOVEMBER 27, 2024

Building Customer Loyalty: Insights and Best Practices for Transforming Your Business For every business, customer loyalty matters a lot. That’s because it’s just not viable for a business to start a venture, sell only one product once to every customer, and stay afloat for long.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Retently

SEPTEMBER 17, 2018

Apple’s continual focus on improving its Net Promoter Score has produced significant results for the company. As of 2016, the company had an NPS of 72 – one of the highest in the technology industry – following a decrease in 2018 to a score of 63. Why is Apple’s Net Promoter Score important, you ask?

NPS 99

NPS Net Promoter Score Customer Loyalty Innovation 99

Beyond Philosophy

NOVEMBER 11, 2014

In an article about habits for the New York Times in 2012, he writes, “ Over the past two decades, the science of habit formation has become a major field of research in neurology and psychology departments at hundreds of major medical centers and universities, as well as inside extremely well financed corporate labs.

Net Promoter Score 167

Net Promoter Score CEM Gambling Social Media 167

Shep Hyken

NOVEMBER 30, 2021

practice, and the author of five books including his latest, Winning on Purpose: The Unbeatable Strategy of Loving Customers. They discuss how companies can use Net Promoter Score to enrich lives and drive sustainable growth. Shep Hyken is a customer service and experience expert,? New York Times ?bestselling

Net Promoter Score 65

Net Promoter Score NPS Customer Loyalty Customer Service 65

Shep Hyken

FEBRUARY 7, 2022

Each week I read many customer service and customer experience articles from various resources. 9 Ways to Build Customer Loyalty by Ken Peterson. CMSWire) This got me thinking about all the companies I’ve worked with and used over the years and what they actually did to earn my loyalty. Follow on Twitter: @Hyken.

Net Promoter Score 13

Net Promoter Score Customer Service Contact Center NPS 13

PeopleMetrics

MARCH 13, 2015

According to an article in the New York Times this week, Slack is "one of the fastest-growing business applications in history." Communication is core to customer centricity. In customer-centric companies, the focus tends to be on the front-stage teams, those that interact directly with the customer.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

Shep Hyken

SEPTEMBER 6, 2022

It means that everything is going so well that customers don’t need to contact the companies they are doing business with. For the business, it means the contact rate goes down, and the Net Promoter Score and customer loyalty go up. Your Customer Rules! New York Times ?bestselling

Net Promoter Score 57

Net Promoter Score Customer Loyalty Customer Service AI 57