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How NFTs could change customer loyalty completely

Steven Van Belleghem

Changing the game of customer loyalty. What is happening now is still mostly gimmick, but I have a strong hunch that NFTs hold the promise to move beyond the current ‘exciting’ collectibles phase and deeply change the game in customer loyalty. Branded economies could change customer loyalty forever.

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The Secret To Customer Loyalty

Shep Hyken

In this article, we can say that three secrets to creating and sustaining customer loyalty are communication, communication, communication. The way you communicate, what you communicate, and how often you communicate can create the experience that gives a customer the confidence to continue doing business with you. .

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Winning with digital: A CX Moment with The New York Times

Zendesk

Since its launch in 1996, The New York Times website, nytimes.com , has evolved from a basic retread of the print edition to a dynamic digital hub where millions of readers get breaking news, recipe ideas, and their daily Wordle fix. The New York Times has traditionally relied on outsourced customer support.

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Outrageous! Hotels keep on charging!

Beyond Philosophy

Yet, according to the New York Times , this is the way things are headed in the hospitality industry. Tisch Center for Hospitality and Tourism at New York University. If you liked this article, you might also want to read these: Revolutionary Thinking on Customer Loyalty. hotels are expected to add on $2.55

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Yikes! Rental Car Horror Stories

Beyond Philosophy

One car rental company seems to have taken this to a new level. According to the New York Times , Payless Car Rental has a pattern of “pointlessly antagonizing its customers.”. In one case, a Payless customer returned a car and found she had been charged for personal liability insurance that she had repeatedly declined.

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5 Top Customer Service Articles of the Week 9-13-2021

Shep Hyken

What Is Customer Loyalty and Retention (And 3 Tips for Improvement) by Scott Clark. CMSWire) Although the terms “customer loyalty” and “customer retention” are often used interchangeably, they actually refer to two different things. There’s a big difference. Follow on Twitter: @Hyken.

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The Difference Between Repeat Customers and Loyal Customers

Shep Hyken

If it’s something other than an emotional connection that can drive loyalty to your business, work to move that customer from just being a repeat customer to loyalty. . I like to refer to repeat customers as gold and loyal customers as sacred. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).