Beyond Philosophy

MAY 31, 2016

While these last two important questions may never resolve, the role of employees in leveraging customer loyalty behavior is far simpler to understand. It’s impossible to have customer loyalty and advocacy without employees understanding their role as customer experience performance stakeholders. Chickens or eggs?

Customer Loyalty 111

Customer Loyalty Customer Experience Sales Technology 111

Beyond Philosophy

MAY 31, 2019

My colleague Professor Ryan Hamilton of Emory University and my co-author and co-host for The Intuitive Customer used to be afraid of shark attacks. It seems reasonable until you learn he lived in Ohio. So, even though he didn’t swim in the ocean, he was sure a shark was going to get him.

Customer Experience 127

Customer Experience Social Media CX Customer Loyalty 127

CX Journey

DECEMBER 16, 2014

Want to know the secret to customer retention? I grew up on a farm in Ohio and, as a young girl, had many horses over the years. customer experience customer loyalty customer retention' Image courtesy of featureset I originally wrote today''s post for InsideCXM. It appeared on the site on September 15, 2014.

Customer Retention 83

Customer Retention Customer Acquisition Omnichannel Customer Loyalty 83

CX Journey

AUGUST 29, 2017

The Ohio Manufacturing Institute recognizes five major stakeholders in organizations. In order of importance they are: customers, owners, managers, employees, and community. Without products, and customers who buy them, there is no company. -Ian But that's not the topic of this post. Fred Reichheld You don't build a business.

Manufacturing 64

Manufacturing Customer Loyalty Customer Satisfaction Start-ups 64

Lightico

AUGUST 19, 2021

Supporting small business clients and making it more seamless to digitally open an account have also been top of priorities for CNB Bank, which operates 45 full service offices in Pennsylvania, Ohio, and New York. “We We focused on the small business side, they needed the help the most.

Real Estate 52

Real Estate Innovation Gaming Customer Loyalty 52