Beyond Philosophy

MAY 31, 2016

While these last two important questions may never resolve, the role of employees in leveraging customer loyalty behavior is far simpler to understand. It’s impossible to have customer loyalty and advocacy without employees understanding their role as customer experience performance stakeholders. Chickens or eggs?

Customer Loyalty 111

Customer Loyalty Customer Experience Sales Technology 111

Beyond Philosophy

MAY 31, 2019

My colleague Professor Ryan Hamilton of Emory University and my co-author and co-host for The Intuitive Customer used to be afraid of shark attacks. It seems reasonable until you learn he lived in Ohio. Buying technology during Mercury Retrograde or on Friday the 13 th. Renting an apartment on the 13 th floor of a building.

Customer Experience 127

Customer Experience Social Media CX Customer Loyalty 127

CX Journey

AUGUST 29, 2017

The Ohio Manufacturing Institute recognizes five major stakeholders in organizations. In order of importance they are: customers, owners, managers, employees, and community. Without products, and customers who buy them, there is no company. But that's not the topic of this post. Fred Reichheld You don't build a business.

Manufacturing 64

Manufacturing Customer Loyalty Customer Satisfaction Start-ups 64

Lightico

AUGUST 19, 2021

Banking executives from across the United States discussed the unique challenges they face in competing against their larger counterparts, what they’re doing to adapt to recent trends, and how they can gain the highest return from their technology investments. Capitalizing on the Flexibility of Remote Working.

Real Estate 52

Real Estate Innovation Gaming Customer Loyalty 52