Inside Customer Service

SEPTEMBER 23, 2021

You don't need to be convinced that customer loyalty is important. How do you get customers to keep coming back? He's written a new book on customer loyalty called I'll Be Back. I was a repeat customer until another, more reliable carwash opened a mile away. If you're reading this, you know that already.

Customer Loyalty 144

Customer Loyalty Start-ups Customer Service Customer Experience 144

Fonolo

MAY 11, 2022

Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. The winning brands were selected based on the amount of hold time they saved their customers over the previous year. Oregon Public Employees Retirement System (Oregon PERS).

CX 91

CX Non-Profits Contact Center Education 91

Fonolo

MAY 11, 2022

Brands that go the extra mile to make life easier for their customers have seen the immense payoff in the form of long-term customer loyalty. The winning brands were selected based on the amount of hold time they saved their customers over the previous year. Oregon Public Employees Retirement System (Oregon PERS).

CX 67

CX Non-Profits Contact Center Education 67

Kerry Bodine

JUNE 20, 2015

I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Beyond Philosophy

AUGUST 28, 2017

A friend from Portland, Oregon will remember that he missed the big show because a cancelled flight stranded him in San Francisco. Find out more about how your Customers make decisions and how their memories affect your Customer Experience with our NEW on demand training of 3 one hour sessions: Secrets Of Customer Decision Making.

CX 112

CX Customer Loyalty Customer Experience 112

InteractionMetrics

JUNE 10, 2021

Fed up with disappointing customer service and inane customer feedback surveys, Martha Brooke founded Interaction Metrics in 2004. The goal continues to be to help clients understand the customer experience deeply so they can grow customer loyalty.

Education 52

Education Customer Survey Customer Feedback Customer Loyalty 52

Win the Customer

SEPTEMBER 12, 2023

Traditional businesses can adopt similar algorithms to offer personalized experiences to their customers. Customized Loyalty Programs Loyalty programs have been a staple of customer engagement for decades. However, modernizing them with personalized rewards and incentives can take customer loyalty to new heights.

Innovation 59

Innovation Customer Experience Omnichannel Social Media 59