SurveySensum

JANUARY 27, 2025

Take, for example, a retail brand with customers in the U.S., Boost Customer Loyalty with Personalization Have you ever felt more connected to a brand simply because they spoke your language? Keep them concise to ensure responses are clear and easier to analyze with text analytics tools. Spain, and Japan.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

SurveySensum

JULY 10, 2023

This is how Starbucks prioritizes its customers and consistently delivers exceptional retail customer service – showing how by creating a positive customer experience you can foster trust, cultivate customer loyalty , and set your business apart. Before that, What is Customer Service in Retail?

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

APRIL 28, 2025

The voice of the customer brings to the surface untold problems and challenges your customers could be facing. Take, for instance, a retail store like IKEA, where customers will find it difficult to locate products. Are you aiming to: Improve customer satisfaction ? Boost customer loyalty?

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., emails, SMS text messages and instant messages) for certain keywords that indicate frustration or satisfaction on the part of the customer. Keep customer trends in mind. Be proactive in your call center. “A

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Loyal customers are valuable.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Loyal customers are valuable.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. They guide you on how to leverage the gathered insights to improve your customer experience journey. Implement regular NPS surveys to gauge customer loyalty and satisfaction.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

DECEMBER 2, 2021

Any positive integer can be deemed to be a good NPS score since it indicates the overall positive sentiments of customers towards the business. So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. Text analytics. For example, the lowest NPS® score for auto dealers is 20.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

Retently

FEBRUARY 9, 2024

Questions to Understand Customer Satisfaction 1. General Satisfaction Questions When it comes to the health of your business, customer satisfaction sits right at the heart. If you’re in retail, questions might target product quality, variety, and the shopping experience. What is the primary reason for your score?”

Customer Feedback 96

Customer Feedback Net Promoter Score Customer Satisfaction NPS 96

SurveySensum

MARCH 14, 2024

NPS Surveys NPS surveys provide insights into overall customer loyalty and advocacy, going beyond satisfaction to gauge customers’ willingness to endorse the brand. High NPS scores indicate strong customer loyalty and positive word-of-mouth, which can lead to organic growth and the acquisition of new customers.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

SurveySensum

AUGUST 28, 2024

H-E-B In a study conducted by Bond Brand Loyalty , H-E-B scored an 80% customer satisfaction mark, leaving behind well-known names in the food retailing industry like Walmart, Trader Joe’s, etc. The brand has adopted a community-centric approach to win over customers.

Customer Experience 52

Customer Experience Text Analytics Hospitality Hospitality 52

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It helps you conduct the research to understand the voice of your customer seamlessly. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JULY 29, 2024

It improves customer experience by giving additional value that meets their needs more comprehensively, improving their overall satisfaction. It is a cost-effective approach as customer acquisition is 5-7 times more expensive than selling to existing customers. This way you can drive significant revenue growth.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

JUNE 15, 2023

Track changes over time by monitoring the effectiveness of their initiatives, measuring the impact of improvements, and understanding the evolving customer needs and expectations. Enhance customer loyalty and retention by making customers satisfied and encouraging them to become repeat customers and brand advocates.

Text Analytics 52

Text Analytics Customer Satisfaction Close the Loop Hospitality 52

SurveySensum

MARCH 1, 2024

A retail company, MagnetHome enthusiastically embraced the Net Promoter Score and started measuring customer loyalty. High scores delighted them, so in the excitement they missed the silent grumbles of unhappy customers. While it provides an overall score for customer loyalty , it overlooks crucial details.

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Customer Satisfaction 52

SurveySensum

MAY 19, 2023

Customer loyalty and satisfaction are crucial when it comes to banks. More than often, customers are attracted to banks that value them and offer good service. This CX metric has the ability to gauge customer loyalty and predict business growth. This is where Net Promoter Score (NPS) comes into play.

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

JANUARY 31, 2024

Personalization is a key strategy to meet the expectations of high-value customers and exceed them, creating a lasting and mutually beneficial relationship. This investment pays off in customer loyalty, advocacy, and overall business success. Well, there’s no better example of this than the global beauty retailer Sephora.

Gaming 52

Gaming Net Promoter Score Customer Satisfaction Social Media 52

SurveySensum

NOVEMBER 23, 2023

The reason is… Net Promoter Score is not a metric that just measures customer loyalty and satisfaction, it actually gauges the overall emotion of the customer towards your brand. NPS tool helps you survey your customers’ loyalty, categorize them as per their satisfaction data, and keep in touch with them.

NPS 52

NPS Net Promoter Score Sentiment Analysis Social Media 52

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Customer Feedback 52

Customer Feedback NPS Actionable Insights Sentiment Analysis 52

SurveySensum

OCTOBER 23, 2024

In Retail Average NPS score – 64 The average NPS score of retail in 2023 was 61. Retailers focusing more on creating positive in-store experiences could be one reason for this hike. Also, it should be noted that established brands often enjoy high customer loyalty, which also contributes to positive NPS scores.

NPS 52

NPS E-commerce Transportation Healthcare 52

SurveySensum

APRIL 15, 2025

SurveySensum If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It helps you conduct the research to understand the voice of your customer seamlessly. Thematic Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 14, 2025

Spot Growth Opportunities Discover new markets, trends, and customer expectations and needs before your competitors do. Sustainable business growth, stronger customer loyalty, and a competitive edge. They are often conducted in person at a location convenient for the participant, such as a home, office, or retail setting.

Social Media 52

Social Media Non-Profits E-commerce AI 52