SurveySensum

APRIL 11, 2025

For example, if you want to improve your CSAT , first make a list of all the possible factors that affect customer satisfaction, like pricing, product reliability, etc. Then, analyze customer feedback with text analytics to find recurring themes. Optimize resources by focusing on the factors that matter most to customers.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

AUGUST 4, 2023

In today’s competitive marketplace, building strong customer loyalty has become a game-changer for retailers. And by delivering personalized customer loyalty programs, retailers can deliver a great customer experience in retail. Points-Based Loyalty Programs Starbucks has a points-based loyalty program.

Customer Loyalty 52

Customer Loyalty Retail Customer Feedback Text Analytics 52

Beyond Philosophy

JANUARY 12, 2015

We see a lot of this in current applications of text analytics. Newer emotional measurement techniques actively incorporate valence, i.e. sentiment, which clusters emotions into the positive, negative and neutral.

Customer Experience 122

Customer Experience Text Analytics Customer Loyalty Customer Experience Management 122

SurveySensum

AUGUST 2, 2024

What does a change in NPS over multiple periods indicate about customer sentiment? How can you use historical NPS data to predict future customer loyalty? Segmented NPS Analysis Segmenting NPS by different customer groups provides more granular insights. How do you calculate NPS for different customer segments ?

NPS 52

NPS Customer Loyalty E-commerce Hospitality 52

SurveySensum

FEBRUARY 13, 2025

How can you convert these unhappy customers into brand advocates or encourage your promoters to do positive word of mouth and bring referrals? How can you increase your customer base, revenue, and customer loyalty ? Improve your Net Promoter Score with NPS text analytics ! Lets jump right in!

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

Lumoa

FEBRUARY 7, 2023

It’s unlikely we need to convince you of the power of listening to your customer. Organizations that analyze and act on their customer behavioral data outperform the market by 85% in sales growth, according to a 2021 study by Microsoft. With the help of voice and text analytics, the data analysis process is made even easier.

Voice of the Customer 158

Voice of the Customer VOC Social Media NPS 158

SurveySensum

DECEMBER 4, 2024

This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in finance industry can get to the heart of why customers would or wouldn’t recommend them to others. Check out the following points to get a better idea of why customer loyalty is essential for banks and other financial services.

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

SurveySensum

APRIL 14, 2025

NPS = %Promoters – % Detractors For example, you conducted a survey with 100 respondents, and their responses are distributed as follows: 50 Promoters (50%) 30 Passives (30%) 20 Detractors (20%) NPS = 50% – 20% = 30 In this example, the NPS score is 30, showing positive customer sentiment but with room for improvement.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

SurveySensum

JANUARY 27, 2025

Boost Customer Loyalty with Personalization Have you ever felt more connected to a brand simply because they spoke your language? Keep them concise to ensure responses are clear and easier to analyze with text analytics tools. SurveySensums multilingual text analytics capabilities take it a step further.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. It is part of a great umbrella of text mining called text analysis. The end result would be a better customer experience and an inflated bottom line.

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

SurveySensum

APRIL 28, 2025

Set Clear Objectives: Know Your Why Before jumping into customer surveys or feedback forms, ask yourself: What are you trying to achieve? Are you aiming to: Improve customer satisfaction ? Boost customer loyalty? You need to regularly evaluate performance and adjust your VoC strategy as customer expectations evolve.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

AUGUST 10, 2023

Here’s how you can do it: Step 1: Start by collecting customer feedback from various sources such as customer surveys, online reviews, social media, and direct interactions. Step 2: Identify the common themes, trends, and pain points from thousands of qualitative feedback with Text Analytics.

Customer Loyalty 52

Customer Loyalty Close the Loop Engineering Touchpoint 52

PeopleMetrics

APRIL 15, 2015

Choose a vendor who cares about the experience your customers have with your company as much as you do. Pick a partner who can balance capturing insights and revealing actions with positive customer impressions. Do you have text analytics integrated into your system?

Voice of the Customer 81

Voice of the Customer Net Promoter Score Text Analytics VOC 81

PeopleMetrics

MARCH 13, 2015

In customer-centric companies, the focus tends to be on the front-stage teams, those that interact directly with the customer. And the support teams—those that make it possible for the customer-facing departments to create customer loyalty and retention—well, they can feel invisible. Their expertise isn''t valued.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

Lumoa

JANUARY 11, 2022

It is vital for companies to know if their clients and customers are happy with their service and products, and NPS solutions are one of the best ways to find out. Net Promoter Score is a benchmark for customer loyalty that tells how your customers understand your business and feel about it.

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. Loyal customers are valuable.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

Experience Investigators

APRIL 23, 2024

Leading customer experience efforts within a larger business strategy can offer a blueprint for fostering customer loyalty, enhancing customer (and employee) retention, and ultimately, driving brand loyalty. Understanding Customer Experience Management (CEM) Let’s start at the beginning.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

Callminer

AUGUST 6, 2019

Speech/text analytics. Text analytics is used to scour textual interactions (e.g., Keep customer trends in mind. Optimizing the customer experience is a great way to get new customers. It’s also one of the best ways of fostering customer loyalty.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

FEBRUARY 7, 2025

The dashboard also tracks response rates, trends over time, and completion metrics, providing a clear picture of how your customer satisfaction is evolving. With these insights, you can pinpoint whats affecting customer loyalty and prioritize improvements that have the most significant impact on your NPS.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

NOVEMBER 6, 2023

The Benefits of Turning NPS Feedback into Action The Right NPS Methodology Step 1: Collect NPS Feedback Regularly Step 2: Analyze your NPS Feedback Step 3: Close the Loop With your Customers Step 4: Take Action on your NPS Feedback Step 5: Communicate the Action Taken to Your Customers Conclusion What is NPS?

NPS 52

NPS Close the Loop Text Analytics Customer Satisfaction 52

SurveySensum

AUGUST 1, 2024

Since this feedback can be analyzed you’d need a text analysis tool such as SurveySensum’s AI-Enabled Text Analytics. In the end, Text Analytics will give you top trends, patterns, and sentiments. Now your customer experience strategy framework should focus on increasing the NPS score.

Customer Experience 52

Customer Experience Text Analytics NPS Business Growth 52

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. Loyal customers are valuable.

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

SurveySensum

AUGUST 3, 2023

Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. For businesses with a global reach, SurveySensum’s multilingual support ensures you can collect feedback from customers worldwide.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

SurveySensum

DECEMBER 15, 2023

If yes, could you name the brand And the feedback received from customers was highly insightful. Text Analytics Software With the help of the Text Analytics Software , the feedback was properly segmented and analyzed for detailed understanding. Boost Customer Retention With Drop-off Surveys Request a Demo

Text Analytics 52

Text Analytics NPS Customer Retention Customer Feedback 52

SurveySensum

SEPTEMBER 10, 2024

By analyzing the responses from promoters, passives, and detractors, you gain valuable insights into what your customers truly think about your product or service. This customer feedback tool streamlines survey design and leverages AI text analytics software to provide deeper insights into your NPS qualitative insights.

NPS 52

NPS Net Promoter Score Text Analytics Actionable Insights 52

Lumoa

FEBRUARY 16, 2023

This can include analyzing customer reviews and surveys, understanding what customers are saying about the brand online, and taking steps to address any issues that may be affecting your reputation. By doing this, businesses can ensure that their brand is well-regarded by customers and potential customers alike.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Retently

FEBRUARY 9, 2024

Questions to Understand Customer Satisfaction 1. General Satisfaction Questions When it comes to the health of your business, customer satisfaction sits right at the heart. “How Customer Loyalty: Identify Promoters, Passives and Detractors NPS simplifies the complex landscape of customer loyalty into a single, understandable metric.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

MARCH 14, 2024

NPS Surveys NPS surveys provide insights into overall customer loyalty and advocacy, going beyond satisfaction to gauge customers’ willingness to endorse the brand. High NPS scores indicate strong customer loyalty and positive word-of-mouth, which can lead to organic growth and the acquisition of new customers.

Customer Satisfaction 52

Customer Satisfaction Text Analytics NPS Actionable Insights 52

SurveySensum

OCTOBER 11, 2023

AskNicely is a customer feedback platform that helps businesses gather and analyze customer feedback. It specializes in Net Promoter Score surveys, enabling companies to measure customer loyalty and satisfaction. Delighted focus on NPS surveys , making it a standout choice for assessing customer loyalty.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Net Promoter Score NPS 52

SurveySensum

DECEMBER 2, 2021

If these two scores are compared equally, it will depict a wrong picture of customer loyalty. Armed with such data, you will be able to make quick amends to the business process that will enhance your customer experience. Text analytics. For example, the lowest NPS® score for auto dealers is 20.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SurveySensum

OCTOBER 2, 2024

Essentially adopted by the sales and marketing departments, CRM helps capture the details of customers, lead nurturing, and even marketing campaigns, with the intent of improving sales and customer loyalty. Objective The goal is to improve customer satisfaction, relationships, and loyalty.

Customer Relationship Management 52

Customer Relationship Management Customer Experience Management Customer Relationship CXM 52

SurveySensum

SEPTEMBER 20, 2024

So let’s explore how you can maximize customer feedback through HubSpot’s NPS integration, fostering long-term loyalty. It’s a tool that helps you measure and understand customer loyalty by asking a simple question: “How likely are you to recommend our company to a friend or colleague?” What is HubSpot NPS?

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

MARCH 3, 2022

If you are looking for a top-notch AI-powered voice of the customer tool, SurveySensum is your right choice. It helps you conduct the research to understand the voice of your customer seamlessly. It measures customer loyalty and sentiments by listening to your customers, understanding their expectations, and closing the loop.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

JUNE 24, 2023

Increases Profitability and Business Growth Good customer experience plays a crucial role in customer loyalty, resulting in low churn and lower retention costs, which ultimately increase the profitability of a business. With Text Analytics. Analyze Customer Feedback with Text Analytics – Request a Demo 6.

Customer Satisfaction 52

Customer Satisfaction Business Growth Net Promoter Score Text Analytics 52

SurveySensum

AUGUST 30, 2024

Leverage AI capabilities like machine learning and text analytics with SurveySensum, to analyze your customer data, derive insights, and tailor your offerings to exceed customer expectations. Also, launch churn surveys to understand why your customers left and whether or not they opted for your competitor and why.

Customer Experience Management 52

Customer Experience Management Customer Experience Omnichannel Text Analytics 52