SugarCRM

SEPTEMBER 3, 2020

Whether you work in a B2B or B2C industry, modern customers want to be treated like the unique individuals they are. Unfortunately, establishing and maintaining customer relationships presents a challenge that many organizations struggle to overcome. Customer Relationship Management (CRM) technology changes all that.

CRM 55

CRM Artificial Intelligence Data Entry B2C 55

Hodusoft

DECEMBER 28, 2022

It involves tasks such as employee hiring, training, and workforce scheduling to efficiently manage telecommunication activities like inbound and outbound calls. The objective of call center management isn't bounded to just customer satisfaction. Why do businesses need call center management?

Net Promoter Score 52

Net Promoter Score NPS Data Entry Omnichannel 52

Hodusoft

MARCH 30, 2023

Now coming to the technical part of how inbound call center software works, it integrates with a business’s existing phone system extremely well and routes all incoming calls to the right available customer service agents. Efficient streamlining of calls In an inbound call center, efficient routing of calls is extremely important.

Customer Service 52

Customer Service Data Entry Contact Center Customer Relationship Management 52

Hodusoft

JUNE 7, 2024

For customer service businesses, call/contact centers play an important role in driving sales, improving retention rates, delivering excellent customer service and ultimately enhancing their brand’s reach and achieving positive recognition. Therefore, FCR becomes a crucial metric for customer relationship management.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

AUGUST 3, 2021

Native integrations with Sugar Sell and other customer relationship management (CRM) solutions, including Salesforce, Microsoft Dynamics, Infor, and NetSuite. Sugar Sell’s CRM features are diverse: Sugar Hint provides automated data acquisition, yielding detailed customer intelligence without the need for data entry.

Technology 26

Technology Technology CX Data Entry 26

SugarCRM

SEPTEMBER 5, 2024

Customer relationship management (CRM) systems are increasingly important for business growth. That’s why custom CRM for businesses is tailored to meet your needs, unlike off-the-shelf solutions. AI and Machine Learning A custom CRM for business opens up predictive analytics for sales and customer behavior.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

SugarCRM

SEPTEMBER 26, 2019

A small or mid-sized growing business just looking for competitive advantage that will allow them to offer an improved customer experience, reduce costs, or even improve employee morale can take advantage of AI today. Before the age of AI, many companies viewed CRMs as a technology used to store their data.

CRM 22

CRM AI Artificial Intelligence Sentiment Analysis 22

Hodusoft

MARCH 12, 2025

Regulatory Compliance Banks and financial institutions must comply with a wide range of regulations governing lending practices such as anti-money laundering (AML), Know Your Customer (KYC) requirements, and others specific to lending. They can answer frequently asked questions (FAQs) about loan applications and recovery processes.

Contact Center 52

Contact Center AI Machine Learning Finance 52