Customer Relationship Management Customer Service Sales Engineering 
Customer Experience Matrix
MAY 26, 2011
What this means in practical terms is that companies wishing to coordinate customer treatments across channels need to knit together their separate touchpoints. A class of systems to do this has long existed, loosely labeled as “interaction managers” or “decision engines”.
SurveySensum
JULY 14, 2020
President of Reflective Keynotes Inc, Mike Aoki has over 20 years of successful experience in customer service, sales, and management. He has expertise in customer service and sales and has been interviewed by the Globe and Mail, Contact Centre Pipeline magazine, and the Customer Experience Radio Show.
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