SugarCRM

JULY 7, 2022

Now more than ever, modern customer relationship management (CRM) systems must support the ability to stay close to existing customers and help secure new prospects. More importantly, your CRM should remove blind spots, enable rich information on the customer, and reduce blind spots and roadblocks.

Technology 55

Technology Technology ML Data Entry 55

Lightico

JULY 2, 2024

Intelligent Document Processing (IDP) and AI-powered customer experience technologies , such as those offered by Lightico, present transformative solutions. Loan Servicing Challenges Effective loan servicing involves managing customer accounts, processing payments, handling delinquencies, and ensuring compliance with all applicable laws.

Compliance 52

Compliance Finance Data Entry Legal 52

SugarCRM

MAY 25, 2023

When you think about Customer Relationship Management (CRM), sales and contact management may be the first thing you associate with it. The ability to track individual customer interactions and analyze that data is a game-changer, especially in an age where customers crave a personalized experience.

Customer Relationship Management 26

Customer Relationship Management Customer Relationship CRM Artificial Intelligence 26

Hodusoft

MAY 17, 2024

Lucent and IBM played significant roles, but startups like ZTEL also contributed innovative solutions. In the present time, CTI technology has evolved from proprietary to standardized solutions as both software and hardware innovations shape its development. By 2008, PBX vendors aligned with standards like TAPI, CSTA, or TSAPI.

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

SugarCRM

FEBRUARY 28, 2023

Such solutions heavily rely on customer relationship management (CRM) software in the business space. But with great volumes of data, there appears a new issue: data accuracy. Recent studies have shown that CRM data accuracy diminishes yearly by approximately 30%.

AI 26

AI Data Entry CX CRM 26

SugarCRM

JULY 25, 2023

An “All-in-One” CRM refers to a comprehensive Customer Relationship Management (CRM) system that combines multiple functionalities and features into a single software solution. It aims to provide a centralized platform for managing various aspects of customer relationships and business operations.

CRM 26

CRM Compliance Innovation Sales 26

Hodusoft

JUNE 7, 2024

Customer Relationship Management (CRM) Integration Call and Contact center agents often use CRM software to access: Customer information Previous interactions Purchase history Other relevant data This helps agents provide personalized assistance and streamline communication.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52