Hodusoft

DECEMBER 26, 2024

The services range from customer service, legal support, data entry, marketing, and more. Speaking of customer service, the sector witnessed a remarkable change. A majority of people, who used to call customer service numbers, no longer rely on voice calls to communicate. phone, chat, social media).

Contact Center 52

Contact Center Omnichannel Social Media Sentiment Analysis 52

Hodusoft

MARCH 12, 2025

Regulatory Compliance Banks and financial institutions must comply with a wide range of regulations governing lending practices such as anti-money laundering (AML), Know Your Customer (KYC) requirements, and others specific to lending. They can answer frequently asked questions (FAQs) about loan applications and recovery processes.

Contact Center 52

Contact Center AI Machine Learning Finance 52

Fonolo

FEBRUARY 14, 2023

Because your customers expect to be able to reach you on their preferred type of channel — this can include chat, email, social media, and more. But with so many platforms to manage, things can get chaotic, quickly. That’s where customer relationship management (CRM) tools really shine.

Contact Center 142

Contact Center Omnichannel CRM Sentiment Analysis 142

Gainsight

JULY 30, 2024

Lower churn rates and higher retention rates are indicators of successful customer relationship management. This metric helps organizations understand the emotional perspective of their customers, providing insights beyond numerical scores.

Net Promoter Score 52

Net Promoter Score Customer Experience Social Media Social Listening 52

Hodusoft

MAY 17, 2024

CTI also allows for: Faster call resolution Personalized service Self-service options Apart from leading to happier customers, it results in faster query resolution and superior customer experience. Improved Productivity With CTI, agents have access to customer information in real-time.

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

Hodusoft

JUNE 7, 2024

Before going into the details of call center management, let’s see how a call center works, who are call center professionals and their key skills. A call center and contact centers handle customer communication via multiple channels such as phone calls, emails, live chat, social media, and more.

Contact Center 52

Contact Center Net Promoter Score Social Media Omnichannel 52

SugarCRM

AUGUST 3, 2021

Sugar Market provides powerful assets in the quest for CX performance: Inbound traffic management gives users a suite of tools offering a single platform for managing social media and paid search advertising, providing comprehensive SEO auditing and tracking engagement from your prospects across multiple channels.

Technology 26

Technology Technology CX Data Entry 26