ECXO

JULY 26, 2023

Leverage predictive modelling Leveraging predictive models helps you anticipate customer behaviors and preferences. By analyzing real-time data, organizations can identify buying patterns, predict churn, and optimise their marketing strategies. The more complete the customer view – the more accurate the predictions.

Predictive Analytics 296

Predictive Analytics Education CX Touchpoint 296

Fonolo

MAY 23, 2023

Create a Winning Customer Service Strategy in 6 Steps Hyper-Personalized Customer Experience A hyper-personalized customer experience is all about going the extra mile to truly understand and cater to each customer’s unique preferences and needs.

Contact Center 106

Contact Center Machine Learning Social Media Artificial Intelligence 106

Bill Quiseng

MAY 8, 2017

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. Swiftpage is the owner of Act! ,

CRM 83

CRM Predictive Analytics Customer Relationship Management Social Media 83

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM) is evolving at a remarkable pace. Meeting these demands in real time is challenging but achievable with the right AI tools.

AI 52

AI Predictive Analytics Machine Learning Innovation 52

ClearAction

JULY 23, 2023

All this, in addition to customer success and customer service organizations who strive to strengthen customers’ post-purchase experience, loyalty, and lifetime value. Your CRM (customer relationship management) system is typically used by all of these parties. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B CXM Customer Experience 62

SugarCRM

JULY 9, 2024

Customers have numerous options at their fingertips, and retaining them requires more than just offering a good product or service. It requires creating personalized experiences that make customers feel valued and understood. Predictive Analytics AI uses predictive analytics to anticipate customer needs and behaviors.

AI 26

AI Predictive Analytics E-commerce CRM 26

Zendesk

SEPTEMBER 5, 2023

The software integrates with customer relationship management (CRM) platforms so agents always have access to relevant customer data. Switching to a new system will change how your team monitors channels, manages tickets, and collaborates on tasks.

Contact Center 52

Contact Center Omnichannel Social Media AI 52