eglobalis

JUNE 27, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Cultural Sensitivity Training: Offer training programs to educate employees about cultural differences and regional preferences.

Customer Experience 480

Customer Experience VOC Net Promoter Score Government 480

ECXO

JULY 29, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Cultural Sensitivity Training : Offer training programs to educate employees about cultural differences and regional preferences.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Callminer

FEBRUARY 21, 2018

Depending on your organization’s needs, a contact center may include a portfolio of productivity systems such as speech recognition software, interactive voice response (IVR), predictive dialing, call recording and monitoring, customer relationship management software, customer analytics and workforce management.

Contact Center 210

Contact Center CRM Technology Technology 210

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. What do you enjoy about customer service? How would you rate it? Hassan Alnassir. PremiumJoy.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. What do you enjoy about customer service? How would you rate it? Hassan Alnassir. PremiumJoy.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Gainsight

MAY 18, 2023

HMH has accomplished this transformation with an unwavering commitment to the success of their teammates, customers, and community. The Defender Award Goes to … Zendesk Zendesk sets the standard for Customer Relationship Management (CRM) software, with a legacy of putting the customer experience first.

Invoicing 52

Invoicing Scorecard Innovation Machine Learning 52

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. Using this tool, the team can get AI-recommended measures and measure weights for their scorecard.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52