Retently

NOVEMBER 27, 2024

Retaining Loyalty : Even if you manage to attract customers, keeping them loyal is a whole different ball game. Offering upsells, cross-sells, and loyalty rewards helps increase the value of each customer over time, turning one-time shoppers into high-value repeat buyers.

Sales 151

Sales Social Media Predictive Analytics Start-ups 151

Hodusoft

NOVEMBER 27, 2024

Another research indicates that 70 percent of customers say a company’s understanding of their personal needs influences their loyalty. When it comes to personalizing customer interactions, your call and contact center software’s integration with Customer Relationship Management (CRM) systems can be immensely helpful.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Lumoa

FEBRUARY 14, 2024

How to Spot Gaps in Your CX Strateg y Tracking this data through CX management software gives companies the freedom to tinker with other aspects of CX, like the number of customer touchpoints or level of personalization, with measurable KPIs to judge the results. Fine-tuning your CX elements is a constant exercise.

Customer Experience 78

Customer Experience ML Social Media CX 78

CommBox

JUNE 4, 2024

Is enhancing customer experience and satisfaction central to your company’s mission? An Omnichannel communication strategy holds the key, offering a seamless, integrated customer experience across all touchpoints. Omnichannel communication integrates all customer touchpoints to provide a unified and consistent experience.

Omnichannel 52

Omnichannel Social Media Touchpoint AI 52

DMG Consulting

DECEMBER 4, 2023

Apply AI in the contact center – leading, and many contending, contact center as a service (CCaaS), workforce engagement management (WEM), and customer relationship management (CRM) vendors are leveraging AI throughout their platforms/solutions to augment and enhance agent performance and improve the overall CX.

AI 48

AI Customer Experience Artificial Intelligence Contact Center 48

Zendesk

FEBRUARY 18, 2022

The relationship selling process integrates more personal touchpoints into your traditional sales process. If you want to initiate contact without sounding like you’ve only got sales goals on your mind, there’s an easy solution—don’t make your touchpoints about you. What this doesn’t mean: Pretend the loss didn’t happen.

Sales 98

Sales Start-ups Touchpoint Legal 98

DMG Consulting

MAY 8, 2017

Gamification solutions apply the concepts of games and challenges to motivate, engage and reward employees and customers. The Report analyzes 6 vendors who offer gamification solutions to contact centers, although many of the stand-alone solutions can also be applied more broadly to other enterprise departments and customers.

Contact Center 48

Contact Center Text Analytics Innovation Customer Relationship Management 48

Hodusoft

MARCH 6, 2024

Offering Personalized Service Today’s customers prefer interacting with e-commerce businesses via different channels like phone calls, emails, SMs, chat, and social media. It can be challenging for businesses to manage and ensure a unified and consistent experience across all touchpoints. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Lightico

JULY 27, 2023

Lightico is a cutting-edge technology platform that empowers businesses to effortlessly interact with customers in real-time during various touchpoints of their journey. User-Friendly Experience: Lightico’s user interface is designed to be intuitive and straightforward for both agents and customers. What is Lightico?

E-commerce 52

E-commerce Compliance Finance Healthcare 52

Zendesk

AUGUST 24, 2021

Your focus isn’t on short-term wins—you’re playing the long game. When everyone knows what to expect at every touchpoint and what they’re responsible for, there’s less chance of confusion and misunderstandings. Platforms like customer relationship management (CRM) software can help you keep everything on track.

Sales 52

Sales CRM Start-ups Customer Relationship Management 52

Zendesk

FEBRUARY 22, 2023

In doing so, reps and store associates are able to personalize the conversation regardless of how a customer reaches out. For example, a business can integrate its customer relationship management (CRM) software with an app like Shopify to have order details upfront.

Omnichannel 52

Omnichannel Retail Social Media Customer Journey Map 52

Zendesk

AUGUST 23, 2021

From there, Chandler suggests “CSAT whispering”—monitoring responses to pinpoint what you’ve been doing wrong or right across various touchpoints. Watch this video about using simple CSAT surveys to get customer feedback: Net Promoter Score (NPS). 4 ways to improve customer perception.

Net Promoter Score 52

Net Promoter Score NPS Social Media Omnichannel 52

SugarCRM

APRIL 2, 2019

Whether I’m running, cycling or pumping myself up for a big presentation, Sia keeps me pushing forward with her inspiring lyrics…”I’m unstoppable…I win every single game.”. In addition to personal endeavours, being unstoppable is even more relevant in business.

Sports 30

Sports B2C Customer Relationship Customer Satisfaction 30

1 to 1

DECEMBER 14, 2020

One of the many lessons 2020 has taught us is that game time just isn’t the same without fans. Sure, the game can still be played, as long as there are skilled teams following solid game plans – but dedicated fans can really put a team over the top, giving it that winning edge. Cultivate relationships strategically.

Sales 26

Sales Gaming Sports Touchpoint 26

SugarCRM

SEPTEMBER 22, 2022

Customer flight is a symptom of an organization’s inability to provide a compelling, consistent, and personalized CX across all customer touchpoints and throughout the customer lifecycle. Step 5: Level Up Your CX Game with More Quality Sales and Lead Generation. Step 4: Make Technology Easier to Use.

Artificial Intelligence 26

Artificial Intelligence Customer Experience CRM Actionable Insights 26

SugarCRM

DECEMBER 19, 2023

In this digital age, where the heartbeat of business pulsates through lines of code and algorithms, I believe that Customer Relationship Management (CRM) stands as a testament to the rapidly evolving landscape of market conditions and customer expectations in the tech industry. Start with why.

CRM 26

CRM Artificial Intelligence AI Sales 26

PeopleMetrics

FEBRUARY 4, 2025

This phase is about choosing the right customer touchpoints to measure, ensuring survey distribution is automated, and getting leadership buy-in. The core steps in this phase remain the same: Start with a relationship survey to establish a baseline for customer sentiment. AI isnt a game-changer here.

VOC 62

VOC AI Text Analytics Touchpoint 62