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The Value of Customer Relationship Management: An Interview With Dawn Mergenthaler

Heart of the Customer

Dawn Mergenthaler has been leading CRM marketing teams for healthcare, retail, and Software-as-a-Service companies for over a decade. She works closely with customer experience (CX) professionals to understand the insights gained that can be leveraged for CRM.

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Top 10 Best Healthcare Call Center Software for 2023

Hodusoft

Top 10 Best Healthcare Call Center Software for 2023. As the demand for healthcare services continues to grow, it’s becoming increasingly important for healthcare providers to find ways to offer high-quality care while also being efficient and cost-effective. What to look for when choosing healthcare call center software?

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AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care

Hodusoft

AI in Healthcare: A Comprehensive Guide on How AI Can Revolutionize Patient Care “Al has the potential to markedly improve productivity, efficiency, workflow, accuracy, and speed, both for physicians and for patients. What I’m most excited about is using the future to bring back the past—to restore the care in healthcare.”

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A Call Center Glossary: The A-Zs of Call Centers

Fonolo

It is also known as screen pop – when customer details appear automatically on an agent’s screen at the same time a call is attended. Such technologies help call center agents do their job more effectively, and in turn, create happier customers. Workforce Management Tips and Tricks. What’s Inside: . The Benefit of Call-Backs.

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Effective customer engagement is business critical – insights from Harvard Business Review Analytic Services

Intercom

Discover the top trends transforming customer engagement. Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more.

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5 Ways to Use AI to Support Your Support Team

TeamSupport

With much of today’s customer support engagement being handled online, businesses are often looking to have more lengthy and engaging conversations with their customers now. Jessica Barrett Halcom is a writer for TechnologyAdvice.com , with specializations in human resources, healthcare, and transportation.

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10 Best Practices for Effective Customer Data Management

Aquire

Different industries, such as healthcare and financial services, have specific regulations due to the sensitive data they handle. In fact, 83 percent of marketers say their digital capabilities influence their ability to meet customers’ expectations. Know and comply with data laws.