ClientSuccess

AUGUST 24, 2018

Extreme Ownership , as applied to customer success, means always owning our book of business as the quarterback of the relationship regardless of the outcome. 2) If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently , by Fred Lee. From : Vic Kasoff , Director of Customer Experience. Company : NarrativeDx.

Hospitality 40

Hospitality Hospitality Customer Relationship Management Innovation 40

Hodusoft

OCTOBER 2, 2024

By leveraging our sophisticated call and contact center solutions, many healthcare maintenance organizations (HMOs) and hospitals have succeeded in enhancing their operations. As you use the demo version of the AI software, inspect every aspect of it starting from chatbots, NLP systems, as well as analytics and reports.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52

SugarCRM

JUNE 28, 2018

Talk for a few minutes with the executive or business owner responsible for the Customer Relationship Management System and inevitable, the conversation will turn to user adoption. CRM success needs C-level backing, but it also helps when users understand the CRM and see how it makes their work easier and more rewarding.

CRM 27

CRM Manufacturing Healthcare Hospitality 27

ProProfs

JANUARY 30, 2023

For example: High-risk area – Hospital setting: Infection prevention and mortality rate are directly related. That’s why formal assessments, along with job aids, (like the hand washing posters in bathrooms) and manager observations, should be used in combination to frequently re-visit compliance with infection prevention measures.

Compliance 52

Compliance Start-ups Customer Relationship Management Retail 52

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. In that way, AI enables a Human-First approach to customer success.

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

Bill Quiseng

APRIL 25, 2021

Within the hospitality industry, we considered everything from hand sanitizers to Plexiglas shields, from floor and door decals to HVAC filters, reallocating the funds to cover the costs. Does each role in your business enhance the customer experience or can it be modified to give customers a better one? Assess every position.

Mystery Shopping 190

Mystery Shopping Customer Experience Hospitality Hospitality 190

PeopleMetrics

NOVEMBER 2, 2017

When Sage Hospitality Group reopened the property under The Logan Hotel brand in 2015 , they brought Anthony along. What is so unique in today’s hospitality culture (hotels, restaurants) is that Anthony not only has an upbeat attitude, but he is also remarkably authentic. You see, Anthony has a following. How do I know that?

Hospitality 91

Hospitality Hospitality Finance Compliance 91