Customer Relationship Management, Invoicing and Scorecard

The 4 Types of Data You Must Include in Your Customer 360 Heath Tracking

Gainsight

APRIL 19, 2022

One of the most powerful tools in a Customer Success (CS) leaders’ arsenal is a data-driven 360 view of a customer scorecard. Which customers have too many support tickets open? Which customers are actively leveraging your software? Customer Relationship Management Application (CRM).

Scorecard

Scorecard Invoicing CRM Customer Relationship Management

Drumroll, Please … Announcing Our 2023 GameChanger Awardees

Gainsight

MAY 18, 2023

Over the last year, the Scaled team has achieved: 21% year-over-year (YOY) increase in customers that successfully onboarded in the first 30 days of their contract 37% YoY increase in the number of business reviews completed Increased CSAT scores from 4.2 They have mastered using 360 views, scorecards, and advanced reporting.

Invoicing

Invoicing Scorecard Innovation Machine Learning

Tech Customer Success

The 4 Types of Data You Must Include in Your Customer 360 Heath Tracking

Drumroll, Please … Announcing Our 2023 GameChanger Awardees

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