DMG Consulting

JUNE 8, 2021

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

Text Analytics 107

Text Analytics Contact Center VOC Artificial Intelligence 107

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. This improves the effectiveness of the work, increases customer satisfaction and helps bring in more business. Get a solution that is…”.

Contact Center 210

Contact Center CRM Technology Technology 210

Lightico

JULY 2, 2024

The process is fraught with complexities, including the need to adhere to legal protocols, manage customer communications sensitively, and handle the logistical aspects of reclaiming vehicles. Vehicle Repossessions: A Growing Concern Vehicle repossessions are another currently pressing issue for the auto finance industry.

Compliance 52

Compliance Finance Data Entry Legal 52

Hodusoft

JANUARY 24, 2024

The core of personalized interactions is call center software, both inbound and outbound, with advanced analytics and machine learning capabilities. Customer Relationship Management (CRM) Systems CRM systems are essential for gathering and organizing customer information at different points of contact.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52