Remove Customer Relationship Management Remove Legal Remove ML
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Current Status of Speech (and Text) Analytics

DMG Consulting

Interaction analytics capabilities are now finding their way into many third-party systems, including cloud-based contact center infrastructure solutions, customer relationship management (CRM) solutions, voice-of-the-customer (VoC) offerings, BI applications, and more.

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Navigate CFPB Rulings, Compliance, and Vehicle Repossessions with IDP

Lightico

The process is fraught with complexities, including the need to adhere to legal protocols, manage customer communications sensitively, and handle the logistical aspects of reclaiming vehicles. Vehicle Repossessions: A Growing Concern Vehicle repossessions are another currently pressing issue for the auto finance industry.

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How AI-Driven Contact Centers Can Improve Loan Approvals & Debt Recovery

Hodusoft

Regulatory Compliance Banks and financial institutions must comply with a wide range of regulations governing lending practices such as anti-money laundering (AML), Know Your Customer (KYC) requirements, and others specific to lending. ML helps in analyzing past customer behavior and predicting future actions or needs.