ClearAction

JANUARY 20, 2020

Forces on customers and business may otherwise make some turns that leave you behind. It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Customer experience is customers’ realities compared to their expectations.

CXM 90

CXM Non-Profits Close the Loop CX 90

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Prior to The Energists, Jonathan was VP Marketing & Technology at Schlumberger. Ryan Birdsell.

Customer Service 207

Customer Service Start-ups Education Gaming 207

DMG Consulting

APRIL 14, 2023

Most departments in an enterprise will benefit from a firsthand view of what customers think about the job they are doing; this includes auditing and compliance, risk management, legal, and collections departments. This includes delivering context-based resource materials from the knowledge management system or knowledge base.

Omnichannel 48

Omnichannel Sentiment Analysis Net Promoter Score Contact Center 48

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Prior to The Energists, Jonathan was VP Marketing & Technology at Schlumberger. Ryan Birdsell.

Customer Service 182

Customer Service Start-ups Education Gaming 182

Hodusoft

JANUARY 18, 2023

One solution that’s gaining popularity is the use of call center technology, which allows doctors and other healthcare professionals to connect with patients and each other remotely. 3CX allows agents to work remotely, whether they are in the office or working from home and offers call recording for legal and quality assurance purposes.

Healthcare 52

Healthcare Artificial Intelligence Omnichannel CRM 52

ClearAction

APRIL 29, 2020

Centralized customer experience programs include customer research and analytics, customer relationship management and customer success, customer service and business process improvement. Track record of frequent personal interactions with customers. Tech-savvy in evolving technologies.

Customer Experience 71

Customer Experience CX Legal Customer Experience Management 71

Execs In The Know

JUNE 25, 2024

John is a seasoned Enterprise Customer Experience Executive with extensive expertise in developing and driving transformative customer experience strategies across major organizations like BB&T and Truist. This may require additional interaction with the customer to clarify their experience.

Customer Feedback 59

Customer Feedback Social Media CX Contact Center 59

Zendesk

FEBRUARY 18, 2022

It may seem like technology is dominating the world of sales today. The buyer-seller relationship can be the cornerstone of customer loyalty. Let prospects set their boundaries, then find opportunities for relationship building within those parameters. Benefits of relationship sales.

Sales 98

Sales Start-ups Touchpoint Legal 98

Beyond Philosophy

NOVEMBER 30, 2023

Budgets significantly affect whether you can afford the technology that can help you gather data and measure your results. So, that profit analysis skill set is another crucial area when building a program that will get the whole company to embrace the customer. The Legal Team Is Essential, Too.

Legal 78

Legal Finance Net Promoter Score NPS 78

Hodusoft

JULY 3, 2024

It’s a centralized platform used by large organizations or enterprises to handle customer inquiries, support requests, sales inquiries, and other interactions efficiently and effectively. This enables agents to access customer information, purchase history, and previous interactions, enabling personalized and efficient service.

Contact Center 52

Contact Center Social Media Compliance Engineering 52

SixteenVentures

DECEMBER 31, 2019

Customer Success has its roots in the Software-as-a-Service (SaaS) world and my original definition was very much SaaS-centric. But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model.

Start-ups 136

Start-ups Sales NPS Non-Profits 136