ECXO

MARCH 6, 2025

A common win in B2B CX is providing self-service capabilities (like online order tracking, knowledge bases, or account management portals) that give customers more control and convenience in their dealings with the company. Advanced analytics and machine learning are opening new possibilities in CX transformation.

CX Transformation 339

CX Transformation B2B CX Government 339

SurveySensum

DECEMBER 27, 2024

WellPCB For physical manufacturing, a lot of companies are using smart technology solutions to make their services more efficient, productive as well as affordable for all clients and customers. WellPCB as an example, is one of the biggest and perhaps most skilled board manufacturers in China.

Technology 52

Technology Technology Artificial Intelligence CX 52

Intercom

JULY 25, 2022

Discover the top trends transforming customer engagement. Intercom sponsored Harvard Business Review Analytic Services to conduct a survey of 317 business leaders across a range of industries, including manufacturing, healthcare, technology, financial services, and more.

Artificial Intelligence 104

Artificial Intelligence Outlook Machine Learning Manufacturing 104

Callminer

FEBRUARY 21, 2018

Nenad is the co-founder & CEO of CroatiaTech , a future technology development company that focuses on software & website development, machine learning, AI, VR, AR and mechatronics. branch of a German consumer products manufacturer. Get a solution that is…”. and the Office of the Mayor of Taipei.

Contact Center 210

Contact Center CRM Technology Technology 210

SugarCRM

SEPTEMBER 5, 2024

Customer relationship management (CRM) systems are increasingly important for business growth. That’s why custom CRM for businesses is tailored to meet your needs, unlike off-the-shelf solutions. AI and Machine Learning A custom CRM for business opens up predictive analytics for sales and customer behavior.

Business Growth 26

Business Growth CRM Data Entry Predictive Analytics 26

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. Emma Donnelly – Head Of Customer Service at Redrow Homes. LinkedIn : [link] /. Website : [link]. Chip Bell – Author, Keynote Speaker, Consultant .

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

eglobalis

JANUARY 20, 2025

IBMs account managers, for instance, act as single points of contact, streamlining communication and fostering deeper client relationships. Companies that invest in predictive analytics and AI in systems such as CDPs and other many technologies available today to anticipate customer requirements often see higher retention rates.

B2B 448

B2B Predictive Analytics AI Innovation 448