ECXO

MARCH 6, 2025

B2B organizations are increasingly investing in CX technologies such as experience management software, analytics tools, and AI-driven solutions. These tools can gather customer feedback from multiple channels (email surveys, web feedback forms, support calls, social media, etc.),

CX Transformation 339

CX Transformation B2B CX Government 339

Callminer

MAY 2, 2018

Hosted software also is managed by the manufacturer or a third-party vendor, and users access it from anywhere within the company at any time, as long as they have an internet connection. Call center software is essential to businesses looking for a solution for communicating with customers.

Contact Center 140

Contact Center Social Media Manufacturing Customer Relationship Management 140

Zendesk

FEBRUARY 23, 2022

For example, a product that moves from the manufacturer to a wholesaler and then to a retailer is considered a two-level channel sale. If you buy a product on Etsy, you’re still purchasing directly from the manufacturer—Etsy is a platform. Set up an online store or in-person store solely run by the manufacturing company.

Sales 98

Sales Manufacturing Retail B2C 98

Callminer

FEBRUARY 21, 2018

branch of a German consumer products manufacturer. If you manage a call center and are looking for a solution to monitor, whisper and barge on calls, you may find some confusing results when searching online…”. and the Office of the Mayor of Taipei. Despite what you might assume, most contact centre QA tools are not multichannel…”.

Contact Center 210

Contact Center CRM Technology Technology 210

Zendesk

MAY 19, 2022

This includes everything from sales software and mobile access to social media sales training and individual sales coaching. Social selling. Social selling is a sales strategy in which reps and companies use social media as a way to interact with prospects and existing customers. Sales script.

Sales 98

Sales Non-Profits B2C CRM 98

SurveySensum

JULY 14, 2020

He specializes in CX Strategy, Customer Journey Mapping, CX Program Management, CX Consulting for Insurance, Manufacturing, Retail, Telecom industries. A Customer Experience Officer of The Experience Maker, Fan Gingiss is a Keynote Speaker, CX Coach, and Author with a passion for social media and marketing.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

JULY 16, 2021

Customer service is an integral part of the business. In the time of online retail and social media, most businesses realize the hidden value in customer service and its positive correlation to business success. Contact centers, on the other hand, represent an integrated channel for customer communications.

Contact Center 52

Contact Center Social Media Omnichannel CRM 52