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DMG Consulting Releases Future Contact Center Outlook, 2025 – 2040. Who: DMG Consulting LLC, a leading provider of contact center, back-office and real-time analytics market research and consulting services. What: Releases Future Contact Center Outlook, 2025 – 2040. When: Today, 3 March 2020.
Integrations with popular tools like Slack, Salesforce, and Outlook, along with powerful API connections, empower you to automate customer experience tracking. This keeps you in tune with customer sentiment and ensures you’re always ready to respond swiftly to feedback. And heres where SurveySensum delivers real results.
The most frequently purchased WFO applications are recording, quality assurance (QA) and workforce management (WFM). Other WFO applications that are part of feature-rich WFO suites include speech/textanalytics, surveying/voice of the customer (VoC), performance management, desktop analytics (DA), gamification, eLearning and coaching.
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