Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. Educate customers on new features. Customer retention.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Intercom, Inc.

NOVEMBER 14, 2019

In the age of SaaS when customers aren’t guaranteed to stick around month-to-month, you need to ensure strong customer retention to drive long-term growth. This kind of competing priorities and incentives led to the formation of the Customer Success team at Yelp.

Sales 108

Sales Gaming Education Customer Relationship 108

Retently

MARCH 16, 2022

For many companies, the entire conversation takes place under the umbrella of Customer Support (or Technical Support). Some companies have separated these functions further and appointed specialized groups for Onboarding, Implementation, and Customer Education. What is the role of Customer Success?

Net Promoter Score 159

Net Promoter Score Customer Retention Customer Relationship NPS 159

Retently

MARCH 11, 2025

They act as a bridge between the customer and teams working with product, marketing, logistics, and support to ensure customer insights lead to tangible fixes. Their work directly impacts business growth by reducing complaints, improving support efficiency, and enhancing customer retention, they drive higher revenue and lower churn.

CX 116

CX Customer Experience Net Promoter Score NPS 116

Totango

JULY 15, 2021

Championing a customer-centered mindset within the company. Unifying customer data to create a comprehensive 360-degree view of customers that is accessible to all team members. Building up high-quality, long-lasting customer relationships to boost engagement, advocacy and expansion.

Start-ups 128

Start-ups Customer Relationship Education Customer Retention 128

SurveySensum

JULY 21, 2023

That’s why here in this blog we will talk about the top 11 B2B customer retention strategies. These strategies can help you maximize your business’s potential while keeping those valuable customers right where they belong. That’s why we proudly maintain a remarkable 98% customer retention rate.

Customer Retention 52

Customer Retention B2B Net Promoter Score Touchpoint 52

Intercom

AUGUST 23, 2022

Customer retention has never been more critical to business success than it is today. That’s why companies should look to support – and retain – the customers they have. Shifting focus to customer retention can actually be twice as powerful as customer acquisition.

Customer Retention 105

Customer Retention Customer Acquisition Touchpoint Education 105

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

Start-ups 235

Start-ups Gaming Education Customer Retention 235

Shep Hyken

NOVEMBER 2, 2022

An important goal of a good customer experience is to make the customer feel special. I was reading an article about customer retention, and it prompted me to start a list of ways to make customers feel special, want to come back, and even want to share their experience with friends, family, and colleagues.

Invoicing 115

Invoicing Education Start-ups Customer Retention 115

Intercom, Inc.

MARCH 26, 2019

There is no point exerting lots of energy attracting new customers if you struggle to keep your existing customers happy and subscribing to your service. Indeed, we have gone so far as to say that “ customer retention is the new conversion ,” and the data backs that claim up. Building better relationships.

Invoicing 128

Invoicing Sales Customer Retention Start-ups 128

Intercom, Inc.

JULY 26, 2022

They listen and look for pain points and inefficiencies that affect their customers, then find ways their product can help. That’s an example of customer success. Customer success is important because it adds value to the brand-customer relationship.

B2B 129

B2B B2C Education Customer Retention 129

ClientSuccess

SEPTEMBER 26, 2019

For example, a good valued touch might be an email or conversation reviewing how a new feature benefits your customers specifically. Another way to bring value to your customers would be educating customers on existing features by providing the context needed to help them become more successful according to their desired outcomes.

Customer Retention 49

Customer Retention Net Promoter Score Gaming Education 49

Totango

SEPTEMBER 20, 2022

This delivers customers more satisfying experiences, which promote higher retention, lower churn, and higher referral rates. A customer enablement program is a vital part of the customer landscape for B2B and SaaS companies that rely on customer retention for growth. Educate Customers on How to Succeed.

B2B 88

B2B Net Promoter Score Education Social Media 88

VOZIQ

MARCH 15, 2022

You can use the proactive outreach to assure customers of making the right purchase decision with you while educating them on how to use the product optimally and get the best value out of it. Brinks Home, a leading home security provider in North America, has phenomenal success by switching focus to proactive customer retention.

Customer Retention 40

Customer Retention Education AI Customer Relationship 40

Totango

JULY 13, 2021

And customers have raised their expectations, demanding products and services that can be customized to meet their specific desires. So, what are the most important elements that underpin your strategy for customer success growth in this new economy? Increase Customer Retention. Let’s take a look.

Customer Satisfaction 107

Customer Satisfaction B2C Customer Relationship B2B 107

Totango

OCTOBER 6, 2020

How Customer Success Creates Value Using Data-Driven Measures. Customer success is vital to the success of an entire organization. Key things for customer success teams to concentrate on are personalized expansion opportunities, customer advocacy achievement, and churn prevention. . webinars, training, etc.)

Construction 112

Construction Education Start-ups Customer Retention 112

ClientSuccess

JANUARY 11, 2023

Regularly monitor customer performance and identify opportunities for improvement. Measure customer success metrics for meaningful insights. Focus on customer retention and long-term ROI. Advocate on behalf of the customer —even if it means making a sacrifice in terms of time, cost, or other resources.

Touchpoint 80

Touchpoint Education Customer Retention Customer Loyalty 80

Beyond Philosophy

DECEMBER 23, 2015

Today, businesses are able to measure their activities, impact of customer experiences, and customer relationship with unprecedented precision. Customer Relationship-Building. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

VOC 100

VOC Predictive Analytics Customer Loyalty Customer Retention 100

Customer Bliss

MAY 2, 2019

Rosalyn Curato , CCO of Allovue , a startup EdFinTech (education financial technology) company, knows how to leverage this skill. In today’s episode, Rosalyn shares how her background in finance and education consulting contributes to success in her CCO role. Rosalyn Curato is Chief Customer Officer at Allovue.

Education 59

Education Finance Customer Retention Start-ups 59

Gainsight

MARCH 3, 2022

The community function has evolved past the “break-fix” motion of the past and has become a driver of product engagement and adoption, increasing retention and building lasting customer relationships. You want to build an optimum customer, and product experience carried through onboarding, engagement, and eventually, renewal.

Gaming 98

Gaming Education Customer Retention Business Growth 98

ClientSuccess

NOVEMBER 22, 2022

As a marketing professional, you understand the importance of customer success in driving business growth. And with the rise of customers in control, it has never been more important for marketers to focus on strategies that create and nurture successful customer relationships.

Social Media 69

Social Media Education Sales Customer Relationship 69

Retently

MARCH 10, 2022

Great customer success is perhaps the single greatest defense you have against high churn. Some of the areas where the churn rate is affected most significantly are during the Onboarding, Product Adoption, Customer Retention , and Product Expansion stages.

Start-ups 147

Start-ups Customer Satisfaction Customer Service Omnichannel 147

Experience Investigators

JANUARY 7, 2025

Your CX strategy should reflect where your organization currently stands with its customer experience and define a clear vision for where you can go next. A well-defined CX strategy can help you drive tangible business outcomes: Greater customer retention, a stronger brand reputation, and faster revenue generation.

Customer Experience 52

Customer Experience Customer Journey Map Touchpoint CX 52

Zendesk

FEBRUARY 10, 2022

In the Zendesk Customer Experience Trends Report 2022 , over 90 percent of respondents said they’d spend more money with businesses that offer streamlined experiences. And customers who describe a company’s CX as “good” are 37 percent more likely to recommend it to others. Measure customer optimization metrics.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Gainsight

JUNE 9, 2021

The end of this part of the keynote came with a fantastic reveal: a new study is being released today on the subject of retention, and how it affects value, and revenue of publicly traded companies. What an important and exciting justification for the existence of CS—the effect on customer retention and net dollar retention (NDR).

Entertainment 98

Entertainment Education Start-ups Innovation 98

ClientSuccess

FEBRUARY 22, 2023

Customer success managers work with customers to identify and help them achieve their goals. This can involve training and education on effectively using the product or service, suggesting best practices, and providing guidance on optimizing the customer’s experience.

Customer Satisfaction 70

Customer Satisfaction Education Customer Retention Customer Relationship 70

Experience Investigators

JUNE 22, 2021

Some of us live, breathe and constantly think about the customer experience. Business leaders, in fact, have not been trained, educated or even asked to consider customer experience. Five ways to understand at-risk customers. Identify what happens when a customer defects. Have a place to capture those stories.

Close the Loop 108

Close the Loop Customer Journey Map Education Invoicing 108

Gainsight

JUNE 11, 2021

ONE Powerful Word That Can Transform Your Customer Relationships with the incredible Nils Vinje, Founder and CEO at Glide Consulting and 30 Day Leadership. Major Takeaways: “Customer education activates customer success.” Start the kick-off asking the customer to commit resources and time.

Education 91

Education Start-ups AI Engineering 91

Totango

SEPTEMBER 12, 2019

If a customer shows warning signs such as low license utilization or low adoption of main features, try to figure out what’s wrong and engage with them. Perhaps a particular feature is confusing to them and they simply need some education. By keeping an eye on data, you can take action before the customer gets really frustrated. .

Customer Relationship 70

Customer Relationship Education Customer Retention Customer Journey Map 70

Intercom, Inc.

MARCH 24, 2021

Armed with the right self-serve support strategy and tools, you can empower customers to help themselves at pivotal moments in their customer journey, like when they’re onboarding or getting up to speed with a new product or feature. Customer retention. Customer renewals.

Start-ups 165

Start-ups Customer Expectations Customer Loyalty Engineering 165

Totango

FEBRUARY 5, 2019

Fear of customer churn can make you feel you’re standing above a trap door, like the floor could fall away at any moment. We believe in data-driven, proactive customer success that lets you take control of your churn risk and strengthen your customer relationships. Maximizing Post-Sale Customer Management.

Customer Retention 76

Customer Retention Sales Education Customer Relationship 76

Totango

MAY 21, 2019

Show customers how to unlock the full value of the product or service, and nurture them along the journey whenever needed. Monitor their progress and take notice if a customer is neglecting to use a key feature. This may mean they need further education or support. 2: It Takes Too Long to Get Going. . #3:

Education 90

Education Start-ups Customer Relationship Customer Experience 90

SugarCRM

FEBRUARY 22, 2024

data-secret="01EK9WcL6R" frameborder="0" scrolling="no" width="500" height="281"> Fortunately, enterprises can use two solid strategies focused on the customer to boost customer retention and secure a better position in the market, regardless of the industry: customer early education and a solid customer onboarding strategy.

Education 26

Education Start-ups CX Customer Retention 26

CommBox

SEPTEMBER 13, 2021

The top 5 industries profiting from the adoption of chatbots are real estate (28%), travel (16%), education (14%), healthcare (10%), and finance (5%). Use Chatbots to Maintain Customer Relationships 24/7 . Use bots to maintain customer relationships and generate sales over time. .

Sales 98

Sales AI Healthcare Omnichannel 98

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. In the SaaS business, however, onboarding has become a very usual practice.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

CSM Practice

JANUARY 13, 2021

The reality is that businesses that continually invest in building strong relationships with their clients find it easier to retain customers and boost their bottom line. According to Bain & Company, a 5% increase in customer retention can deliver as much as a 25% to 95% increase in profits. Renewals Manager.

Start-ups 98

Start-ups Touchpoint Education Sales 98

Gainsight

JANUARY 25, 2024

Because manual customer training doesn’t meet the learning preferences of your customers, and they’re drowning your teams in a sea of manual and time-consuming tasks—tasks that prevent them from focusing on customer retention and revenue. The result: low product adoption, less satisfaction, and, in some cases, churn.

Education 52

Education Entertainment Customer Retention Innovation 52