eglobalis

OCTOBER 9, 2024

Will this new feature attract more business or improve customer retention? Will it enhance customer satisfaction and the overall experience? Likewise, if the feature is accepted but will take time, setting clear expectations helps maintain strong customer relationships. Will it open new market opportunities?

Customer Feedback 516

Customer Feedback Compliance Innovation B2B 516

Hodusoft

JANUARY 30, 2025

Enhanced Customer Experience Omnichannel contact center software ensures a seamless and consistent experience for customers across all communication channels. By unifying customer interactions and providing customer service agents with real-time access to interaction history, companies can deliver personalized and efficient support.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52

Retently

AUGUST 3, 2023

If you’re wondering how such empathy turns into profitability, an independent research by Frederick Reichheld of Bain & Company [see the research results in PDF] (the inventor of NPS) states that increasing customer retention by a mere 5% leads to a whopping 25% – 95% jump in profits.

Net Promoter Score 146

Net Promoter Score Customer Experience Social Media NPS 146

ClientSuccess

NOVEMBER 15, 2022

This means going beyond the typical customer service script and getting to know your customers on a personal level. Here are five customer retention strategies that will help you succeed: 1. Understand Your Customers’ Goals and KPIs. Listen to Customer Feedback.

Invoicing 74

Invoicing Legal Social Media Finance 74

ClearAction

OCTOBER 16, 2019

CEO-CMO alignment right-sizes expectations for Marketing’s role in customer experience management and revenue growth. Marketing is a critical player, but pragmatically, other disciplines must lead certain essential aspects of customer experience and growth. 1 2018 NPS® & CX Benchmarks Report , CustomerGauge.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Hodusoft

JANUARY 24, 2024

The observable advantages of personalization are supported by data and case studies, which demonstrate greater rates of customer retention and higher customer lifetime values. Personalization in Inbound Banking Calls Banks have an opportunity to demonstrate their dedication to customer-centricity when inbound calls come in.

Technology 52

Technology Technology Predictive Analytics Machine Learning 52

Retently

FEBRUARY 9, 2024

Personalizing and streamlining your survey invites deeper insights while reinforcing the bond with your customers. Ensure Ethical Practice and Data Privacy When data breaches are all too common, ensuring the privacy and security of respondent information is not just a legal requirement but a fundamental component of customer trust.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92