Customer Relationship CX Management Consulting 
Beyond Philosophy
JANUARY 1, 2022
For our I’m in a Pickle feature on the podcast, Tina in New Zealand wrote to us because the engineering firm she works with thinks customer relationships are a waste of time. She wants to know how to convince the engineers that customer relationships are what get the customer strategy gears turning toward long-term success.
Beyond Philosophy
MAY 22, 2021
It seems counterintuitive to tell a customer to beat it when you are in business. It seems like you should want every customer you can find, good, bad, or somewhere in between. However, some customer relationships are not worth saving. 04:46 Ryan explains the 80/20 rule and how it applies to customers.
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Beyond Philosophy
MAY 8, 2021
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer engagement is critical to your success. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.
SurveySensum
JULY 14, 2020
With almost 30 years in the customer experience domain, Annette Franz, CCXP is the Founder and CEO of CX Journey Inc. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. Augie Ray – Customer Experience Expert, Blogger, Speaker, Consultant. LinkedIn : [link] /. Website : [link].
Beyond Philosophy
JANUARY 8, 2022
Some customer relationships are more difficult than others, for sure. However, there are other customer relationships that have moved beyond difficult. The costs of the resources it takes to manage the many aspects of doing business with them has outgrown the revenue the generate.
Beyond Philosophy
APRIL 24, 2021
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer engagement is critical to your success. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.
Beyond Philosophy
MAY 21, 2022
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise. Shaw is Founder and CEO of Beyond Philosophy LLC , which helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($).
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