Hodusoft

MARCH 18, 2025

If you are already logged into your social media account, click on the search bar, and type the name of one or multiple e-commerce companies you can think of. Social media presence is indispensable for e-commerce companies, and rightly so. What Challenges Can E-commerce Companies Overcome with Social Media Integration?

Social Media 52

Social Media Contact Center E-commerce Retail 52

eglobalis

JUNE 27, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Use content management systems (CMS) like WordPress or Sitecore and e-commerce platforms like Shopify or Magento. Article authored by Ricardo Saltz Gulko.

Customer Experience 455

Customer Experience Net Promoter Score VOC Government 455

ECXO

MARCH 6, 2025

In this way, journey mapping and redesign directly contribute to stronger customer relationships and better business outcomes. Voice of the Customer and Feedback Loops Listening to customers is at the heart of any customer experience initiative. is necessary to present customers with a coherent experience.

CX Transformation 339

CX Transformation B2B CX Government 339

ECXO

JULY 29, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Use content management systems (CMS) like Drupal or Kentico and e-commerce platforms like BigCommerce or WooCommerce. Article authored by Ricardo Saltz Gulko.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Hodusoft

AUGUST 8, 2024

All You Need To Know About Inbound Call Center for E-commerce “Communication is at the heart of e-commerce and community.” The quote by noted American business executive and diplomat Meg Whitman underscores the importance of communication for the e-commerce sector and the community.

E-commerce 52

E-commerce Customer Satisfaction Customer Retention Customer Relationship 52

Hodusoft

SEPTEMBER 12, 2024

Managing Customer Data & Communication: HoduSoft’s Answer to E-commerce Call Center Struggles From daily-use commodities such as groceries and personal care items to luxury goods such as designer apparel, footwear, and accessories, e-commerce websites are one-stop solutions for a majority of people.

E-commerce 52

E-commerce Contact Center Omnichannel Social Media 52

Win the Customer

DECEMBER 18, 2015

An effective CRM system can help a business maximize the value of their customers through improving every aspect of the customer relationship. Sales , marketing and customer service departments sometimes are in competition with each other for resources and results. Better Customer Experience.

Customer Relationship 86

Customer Relationship E-commerce Data Entry CRM 86

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? If yes, then you must understand what factors define the success of e-commerce. Let’s get started.

E-commerce 52

E-commerce Contact Center Social Media Gaming 52

Win the Customer

MAY 15, 2018

Brands that sell directly to consumers can scale their inventory to actual sales volume, explains Sufi Khan Salaiman , vice president of e-commerce at surveillance systems provider Lorex Technology. Lorex originally moved into DTC e-commerce sales in order to unload excess inventory that had built up through returns, Salaiman says.

Retail 110

Retail E-commerce Sales Customer Loyalty 110

Shep Hyken

JULY 9, 2021

If your company acquires your customers’ birth dates for orders, appointments, or other reasons, send them a special gift on their birthday. For example, you can send them a $10 e-gift card for products on your website, no strings attached. Read Shep’s latest Forbes article: Are Your E-Commerce Strategies Working?

E-commerce 122

E-commerce Social Media Manufacturing Management Consulting 122

ECXO

FEBRUARY 26, 2024

Limited-time offers flash sales, and exclusive products can trigger the fear of missing out (FOMO), pushing customers to make purchases they might not have considered under different circumstances. Many e-commerce websites use scarcity tactics to drive sales. ” or “In high demand – only 3 rooms left!

E-commerce 345

E-commerce Social Media Sales CX 345

Beyond Philosophy

JUNE 23, 2015

For traditional offline companies, the Internet has the potential to ‘commoditize’ their industry or undermine customer relationships. Many brick and mortar CEOs say a key corporate goal is to transition more of their offline customers to online, self-transactional usage.

E-commerce 98

E-commerce Retail Customer Acquisition Government 98

Zendesk

JULY 16, 2021

WhatsApp offers an app and/or API to companies looking to communicate with customers on the WhatsApp platform, both of which are often referred to as WhatsApp Business. Businesses can direct customers to message them on WhatsApp by placing a WhatsApp launcher icon anywhere on their websites, e-commerce stores, and mobile apps.

E-commerce 105

E-commerce Start-ups CRM Customer Relationship 105

Beyond Philosophy

OCTOBER 3, 2024

For example, Amazon did an amazing job of designing its e-commerce experience. People understand and use the site across all customer segments. Amazon raised customer expectations for all e-commerce sites by making the site easy to use. Is it competitors or experiences in another part of their lives?

Customer Expectations 88

Customer Expectations E-commerce Social Media Artificial Intelligence 88

SurveySensum

FEBRUARY 7, 2025

Your staff members can let support handle problems in real-time so both teams can enhance customer relationships and prevent future issues. Use Cases Customer Support Software : Integrate SurveySensum with customer service platforms to send surveys immediately after a support ticket is resolved. The beauty of this?

NPS 52

NPS Customer Feedback Outlook E-commerce 52

Intercom, Inc.

MARCH 16, 2021

By proactively identifying these stumbling blocks ahead of time, you could save your customers time writing into your support team. Educate customers on new features. Better customer relationships and a more efficient, cost-effective support machine await ??.

E-commerce 201

E-commerce Education Customer Satisfaction Start-ups 201

Fonolo

OCTOBER 30, 2019

If there is one modern day company that is re-inventing the ropes of customer experience, it’s Glossier. Having completely shattered the standards of how to run a beauty business, Glossier continues to be the fastest growing beauty company that is predominantly focused on e-commerce.

E-commerce 98

E-commerce Customer Service Social Media Retail 98

Hodusoft

NOVEMBER 27, 2024

But a business that has a competitive advantage due to its people, especially loyal customers, will never stagnate or be priced out by competitors. Optimizing CX with Omnichannel Contact Center in Your E-commerce Business Read More How Can Businesses Enhance Customer Loyalty? Customer loyalty cannot be bought.

Customer Loyalty 52

Customer Loyalty Contact Center E-commerce Omnichannel 52

Steven Van Belleghem

SEPTEMBER 2, 2020

The chief technology officer of Shopify, the largest e-commerce platform for traders and companies, said at the end of April 2020 : ‘The number of daily purchases via the web is now comparable with the total number of purchases on Black Friday. The start of new customer expectations.

E-commerce 98

E-commerce Artificial Intelligence Customer Expectations Social Media 98

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. Chasing free customer acquisition. Why do we keep seeing this, and what’s the big lesson there?

Start-ups 215

Start-ups E-commerce Engineering Customer Acquisition 215

Intercom, Inc.

JULY 16, 2022

A customer data platform is software that pulls in multiple data streams into one consistent database that helps to organize and manage customer data. .

E-commerce 118

E-commerce Social Media Compliance Construction 118

PeopleMetrics

APRIL 10, 2017

Too many businesses put all their efforts towards optimizing their sales funnels and forget about what comes after a customer makes a purchase. The sale is the beginning of your customer relationship, not its culmination. Here are a few excellent strategies you can use to make loyal promoters out of your customers.

E-commerce 102

E-commerce Social Media Start-ups Sales 102

CommBox

NOVEMBER 22, 2022

If you think that’s bad, just imagine what could happen to a busy e-Commerce merchant with nonexistent chat support during Cyber Monday, which is right around the corner. . Customer Effort Score (CES) – The Customer Effort Score measures how much effort customers put into interacting with your business.

CX 98

CX E-commerce Net Promoter Score NPS 98

Hodusoft

MARCH 17, 2022

Additionally, automation across various industries and a growing demand for cloud-based dialing software to improve sales and enhance customer relationships are propelling the demand for auto dialer software. . The market for Auto Dialer Software is predicted to grow due to several factors.

E-commerce 98

E-commerce Sales Customer Relationship CRM 98

Customer Experience Matrix

APRIL 26, 2011

In particular, they want a highly-integrated combination of standard marketing automation (email, landing pages and individual-level Website behavior tracking) with customer relationship management (tracking personal and telephone contacts with individuals).

E-commerce 83

E-commerce CRM Customer Relationship Management Engineering 83

SurveySensum

SEPTEMBER 30, 2019

It’s the experience that matters to win, retain and maximize the customer lifetime value (CLV). Just like in our daily life, we hardly visit the same restaurant the second time after having one bad experience customer experience. The world is more competitive than ever.

Net Promoter Score 69

Net Promoter Score E-commerce CX Customer Experience 69

Totango

JULY 31, 2020

Track Customer Progress and Optimize Your Onboarding Process. Paying close attention to these four things during onboarding can be the difference between a stalled onboarding process and a long and mutually rewarding customer relationship. What Difference Does a Fast Onboarding Process Make?

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

ECXO

MAY 29, 2024

Amazon’s leadership in e-commerce, cloud computing, and AI can be attributed to its use of cross-functional teams. Salesforce leverages cross-functional teams to continuously innovate its customer relationship management (CRM) solutions.

CX 156

CX Innovation E-commerce Real Estate 156

Intercom

DECEMBER 10, 2021

How leading companies are building better customer relationships. Our retail customers tell us they’re building trust with customers even during this disrupted shopping season by using our messaging tools to deliver fast support, personal, and proactive support, and our powerful AI to deliver instant resolutions.

E-commerce 97

E-commerce Retail Touchpoint Manufacturing 97

Intercom, Inc.

JANUARY 14, 2021

We need to understand the customers and then we go and build things. It wasn’t, ‘Let’s try to build an e-commerce solution for everybody for everything from the beginning.'” It wasn’t, “Let’s try to build an e-commerce solution for everybody for everything from the beginning.”

Engineering 225

Engineering E-commerce Start-ups Sales 225

Shep Hyken

NOVEMBER 25, 2022

Finally, relational customer service creates an emotional connection between a business and its patrons. Customers who feel connected to a company are more likely to remain loyal. . What Is a Transactional Customer Relationship? The strategy may also include sending personalized messages on holidays and birthdays. .

Customer Service 74

Customer Service E-commerce Customer Relationship Customer Loyalty 74

Intercom

NOVEMBER 30, 2021

Intercom is an all-in-one Customer Communications Platform that empowers you to build better customer relationships through personalized, messenger-based experiences across the entire customer journey. E-commerce order tracking: Shopify. It includes: Live chat. Proactive messaging. Integrated knowledge base.

E-commerce 124

E-commerce Social Media Engineering Start-ups 124

Beyond Philosophy

NOVEMBER 28, 2017

Moving up the Hierarchy, 5 of the emotions – Trusting, Valued, Cared For, Safe, and Focused – are more leveraging, actively contributing to building and sustaining customer relationships. Just a willingness to ‘think customer’, and consistently execute just a bit outside the box. and Metro Bank in the U.K.

E-commerce 83

E-commerce B2C Artificial Intelligence B2B 83

SurveySensum

DECEMBER 30, 2024

ClientSuccess ClientSuccess is a powerful customer retention and growth platform, making it a solid choice among CustomerGauge alternatives. It simplifies customer success by centralizing key data, so businesses no longer need to rely on multiple tools to manage customer relationships.

Sentiment Analysis 52

Sentiment Analysis Machine Learning NPS B2B 52

SurveySensum

AUGUST 26, 2020

That is the revenue impact of increased customer satisfaction. For example, an e-commerce company we’ve recently worked with sent a CSAT survey to 10,000 customers and received 1,000 responses. Here’s how one of our e-commerce customers boosted their ROI after they launched a CX program. . *We

CX 98

CX E-commerce Net Promoter Score Customer Acquisition 98

CommBox

JUNE 30, 2024

Proactive Customer Engagement AI chatbots can be leveraged to proactively engage customers with timely updates, reminders, and offers. This proactive approach helps keep customers informed and engaged. This allows customers to stay informed and engaged.

E-commerce 52

E-commerce AI Social Media Touchpoint 52

Hodusoft

JANUARY 30, 2025

AI Chatbot: AI-supported contact center system helps businesses automate customer interactions by handling common inquiries, thereby, reducing agent workload. Example- When a customer makes a purchase from an e-commerce site, he/she can see the instant update of the order status via an AI chatbot on that particular website.

Contact Center 52

Contact Center Omnichannel Social Media Retail 52