eglobalis

JUNE 27, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Cultural Sensitivity Training: Offer training programs to educate employees about cultural differences and regional preferences. Article authored by Ricardo Saltz Gulko.

Customer Experience 460

Customer Experience Net Promoter Score VOC Government 460

ECXO

JULY 29, 2024

Implementing Technology Solutions Investing in technology that enhances the customer experience is essential. Cultural Sensitivity Training : Offer training programs to educate employees about cultural differences and regional preferences. Article authored by Ricardo Saltz Gulko.

Customer Experience 380

Customer Experience Net Promoter Score VOC Government 380

Callminer

FEBRUARY 21, 2018

Depending on your organization’s needs, a contact center may include a portfolio of productivity systems such as speech recognition software, interactive voice response (IVR), predictive dialing, call recording and monitoring, customer relationship management software, customer analytics and workforce management.

Contact Center 210

Contact Center CRM Technology Technology 210

Totango

MARCH 28, 2019

Prevention through education. Reach out before your customers call. The best cure for customer discomfort is information: honest, up-to-date, and timely information. Prevention Through Education. Be prepared to act as advocates for your customers. These include: Be honest about what happened.

Scorecard 81

Scorecard Education Customer Relationship Customer Expectations 81

Gainsight

AUGUST 18, 2022

Nucleus is designed to bring together all Customer Content, product feedback/ideation, and other customer-facing capabilities across all of Gainsight’s product lines ( CS , PX , inSided ) into a centralized customer-facing hub. AI optimizes customer relationships. Highlights include: .

Scorecard 52

Scorecard AI Education Innovation 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. What do you enjoy about customer service? The most useful interview questions for customer service role are…”.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. What do you enjoy about customer service? The most useful interview questions for customer service role are…”.

Customer Service 182

Customer Service Start-ups Education Gaming 182