Intercom, Inc.

JULY 28, 2020

The messenger helps companies create a conversational customer experience that stays personal and efficient even as their business grows. In turn customers are rewarding these businesses by buying more, staying loyal, and recommending their solutions to others. We’re calling it “conversational relationships.” Let me explain why.

Start-ups 290

Start-ups Customer Expectations Business Growth Customer Relationship 290

ECXO

APRIL 10, 2024

By embracing the principles of quantum physics, businesses can gain a deeper understanding of customer emotions, create coherent and unified experiences, overcome barriers, make quantum leaps in customer satisfaction, and leverage the interconnectedness of customers to enhance the overall customer experience.

CX 334

CX Customer Experience Social Media Sentiment Analysis 334

Experience Investigators

DECEMBER 10, 2024

We’ll discuss how acknowledging and empathizing with your customers can be a game-changer, offering practical communication techniques to bridge gaps and mitigate disappointment. Together, we can transform ideas into actionable strategies that elevate your customer experience.

Customer Expectations 52

Customer Expectations Gaming Customer Relationship CX 52

TeamSupport

OCTOBER 8, 2020

The editors sat down with TeamSupport co-founder and COO, Eric Harrington, to talk about customer support in the time of COVID and building strong customer relationships in Part 1 of this series, and current trends and the future of B2B customer support in Part 2. Learn more about Eric.

Customer Relationship 59

Customer Relationship B2C B2B Innovation 59

ProProfs

JANUARY 30, 2019

So, consider these game-changing social media tips that will help you grow your business: 1. When people engage with your organic content or ads, you can jump in and reply, helping to build trust and form the early stages of a rewarding customer relationship. Modern consumers expect authentic brand relationships.

Social Media 69

Social Media Gaming Entertainment Start-ups 69

ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships.

B2B 207

B2B Customer Experience Customer Loyalty Gaming 207

Intercom, Inc.

NOVEMBER 14, 2019

Why you need a customer success team. As a discipline, customer success is relatively new to the game. At the highest level, when customers decide to purchase your product, they’re buying a relationship. This kind of competing priorities and incentives led to the formation of the Customer Success team at Yelp.

Sales 108

Sales Gaming Education Customer Relationship 108

C3Centricity

AUGUST 2, 2021

The relationship will not deepen, and in fact might eventually be terminated. Quality is an ante to play the game. Pre-sale, it is important to reduce or minimize the risk factor so the customer is more likely to buy. If the supplier continually breaks promises they have made, there is no trust. Make it easy to resolve.

Invoicing 127

Invoicing Gaming Customer Relationship Management NPS 127

Gainsight

DECEMBER 18, 2020

You need your customer install base to grow and provide overall value, which can only happen with robust retention rates and positive upsells. . Now that you understand that Retention is the name of the game, there are programs and tactics to increase retention. . Next, do they have CSMs assigned to them that meet their needs?

Gaming 59

Gaming Net Promoter Score VOC Education 59

ECXO

JULY 8, 2024

By gaining insights into how customers process information, make decisions, and react to stimuli, businesses can create more personalized, engaging, and impactful experiences that truly resonate with their audience. This is a game-changer, folks – are you ready to join the CX revolution? Science says yes. Let’s explore how.

Customer Experience 194

Customer Experience Start-ups CX Gaming 194

Gainsight

MAY 2, 2022

Data Can Inform a Great Customer Relationship. Data not only informs the creation of the user journey internally but can build relationships with customers directly. For example, at a user conference, Workiva used predictions about which sessions to recommend for customers to get them the best outcomes for their needs. .

Gaming 52

Gaming Start-ups Compliance Sales 52

Intercom, Inc.

AUGUST 13, 2020

This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Unifying the company around the customer. Most companies talk a good game about providing a seamless customer experience.

Social Media 209

Social Media AI Sales B2B 209

Intercom, Inc.

JULY 8, 2020

Conversational support engages our customers with a messenger-based experience that’s at once personal and efficient. “Conversational support engages our customers with a messenger-based experience that’s at once personal and efficient” It’s enabled us to build strong customer relationships, from our earliest days to now.

Social Media 203

Social Media Contact Center Customer Expectations Gaming 203

Intercom, Inc.

JUNE 16, 2020

Companies like Apple, Netflix, and Slack have proven the profitability of a customer-centric ethos. Take Slack – this one-time gaming startup has grown from a new way of working into the way of working and is now worth over $20 billion. The post The key to fierce customer loyalty? Behind their growth?

Customer Loyalty 237

Customer Loyalty Social Media Gaming Customer Relationship 237

Gainsight

MARCH 7, 2024

In the increasingly competitive digital landscape, customer success teams are the linchpins of retaining and expanding customer relationships. The key to their success lies in accurately gauging customer health through meticulously designed scorecards.

Scorecard 52

Scorecard Gaming AI Customer Satisfaction 52

Beyond Philosophy

MAY 28, 2021

Business relationships are a lot like customer relationships. However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). They both involve buying decisions and loyalty—and emotions.

Customer Experience 155

Customer Experience B2B B2C Customer Relationship 155

Intercom, Inc.

AUGUST 30, 2022

By building a strong business tech stack for your startup – covering everything from incorporation to growing long-lasting customer relationships – you can not only win back time and establish best practices, but create a solid foundation for your business to grow. Does it have a custom API? Intercom – Customer engagement.

Compliance 163

Compliance Finance Engineering Start-ups 163

Intercom, Inc.

JUNE 22, 2020

In-app messaging is a key component of a strong customer engagement strategy – one that reaches users at the right place, at the right time, and is consistent across platforms. With our recent launch of Mobile Carousels , we tapped into the possibility of creating and nurturing better customer relationships through mobile.

Start-ups 235

Start-ups Gaming Education Customer Retention 235

Totango

OCTOBER 8, 2019

For the customer, the goal is to use the product to promote sustainable, scalable growth over time rather than finding short-term solutions. . Therefore, the customer relationship is centered around sustainable, mutual growth, like that of a farmer tending to the ongoing cycles of a harvest.

Gaming 60

Gaming Touchpoint Business Growth Customer Loyalty 60

Beyond Philosophy

JUNE 23, 2015

In one instance, a portal site which runs more than 1,000 websites featuring links to other sites signed up 50,000 registrants in a “Win Up to $4,000″ game. For traditional offline companies, the Internet has the potential to ‘commoditize’ their industry or undermine customer relationships.

E-commerce 98

E-commerce Retail Customer Acquisition Government 98

Steven Van Belleghem

JANUARY 10, 2022

It is so much easier to be nice, to be respectful, to put yourself in your customer’s’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship. The only purpose of customer service…is to change feelings. Service wins the game.

Customer Experience 125

Customer Experience Gaming Government Retail 125

Gainsight

MARCH 1, 2021

Welcome to our Change the Game in 5 Minutes Series. Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. Ben: Previously, our customer teams handled technical support, the renewal process, and the relationship.

Gaming 52

Gaming Construction Customer Relationship NPS 52

Intercom, Inc.

MARCH 22, 2022

Across marketing, sales, and support, there are countless customer engagement opportunities that allow you to acquire, retain, and nurture more customers, creating long-lasting customer relationships that drive growth. The Engagement OS is a unified platform for all customer-facing teams to use together.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

ECXO

MAY 11, 2023

In other words, they are truly customer-centric. Businesses with a customer focus are relentless in finding new ways to create value. They know that CX maturity is not an end game. But, as we discussed in a recent post, there is still work to do in Europe to improve CX maturity and transition to customer-centric models.

Customer Journey Map 156

Customer Journey Map CX Transformation CX Education 156

Gainsight

JANUARY 4, 2021

Customer Onboarding: From Implementation to Time to Value. Customer Experience. Scaling Customer Success. Managing Customer Relationships. Launching Customer Success. How To Do a Quick Customer Success Platform Launch. Creating the Complete Customer Success Team ( Listen to the podcast episode ).

Sales 111

Sales NPS Customer Relationship Start-ups 111

Retently

SEPTEMBER 3, 2024

Now, let’s explore the types of surveys we’ve leveraged over time to make informed decisions and strengthen customer relationships. While that is not a primary scenario for us, given the low ticket volume, we know that for many companies, this type of survey is a game-changer.

B2B 155

B2B NPS Start-ups Actionable Insights 155

TeamSupport

DECEMBER 20, 2023

Implementing advanced customer relationship management (CRM) systems can help streamline information, allowing agents to provide more personalized and efficient support. Bottom line: Your customers get resolutions faster, regardless of the path they took to get there.

Artificial Intelligence 108

Artificial Intelligence Predictive Analytics Omnichannel Machine Learning 108

CSAT.AI

AUGUST 3, 2022

With v ideo games and apps , licensing with top entertainment franchises and a string of amusement parks , Lego is everywhere. A dedicated customer-focused attitude contributes to Lego’s immense success. Their customers are loyal to the brand because the brand is loyal to them. The opportunities to delight didn’t stop there.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Inside Customer Service

SEPTEMBER 22, 2022

Tip #2: Manage Distractions Consciously reducing and avoiding distractions can be a game-changer. The world of customer service is full of distractions. Multiple customers vie for your attention. Incredible things happen when everyone is focused on the same goal. Coworkers constantly interrupt.

Customer Service 130

Customer Service Start-ups Customer Relationship Management Gaming 130

Totango

AUGUST 13, 2024

Here’s what I predict is on the horizon: The evolution of customer success platforms (CSPs) : Go-to-market and CS teams are using upwards of 30+ different tools across the business to drive outcomes. Ready to sharpen your CS Ops game?

Start-ups 112

Start-ups Sales Gaming Voice of the Customer 112

Totango

FEBRUARY 14, 2020

Once a customer is ready to convert, they typically pass into the hands of the sales team , after which they are transferred to the team with whom they will build their longest relationship—the customer success team. Facilitating Collaboration Between Teams. Helping your teams talk to one another is just the first step.

VOC 99

VOC Customer Relationship Start-ups Gaming 99

Totango

AUGUST 11, 2022

In this article, we’ll show you how to build client relationships digitally with your SaaS customers. First, we’ll look at how digital client relationships differ from live interactions and what this implies for SaaS customer relationship management. How Digital Client Relationships Are Different.

Net Promoter Score 113

Net Promoter Score Social Media Customer Journey Map Customer Relationship 113

ClientSuccess

MARCH 8, 2021

Check out these other resources from ClientSuccess on building a strong customer testimonial program in your organization, including: Webinar: How To Measure The Strength of Your Customer Relationships. Webinar: The Game Changing Impact of Customer Advocacy. eBook: 5 Ways To Surprise & Delight Your Customers.

Gaming 92

Gaming Sales Customer Relationship 92

SugarCRM

FEBRUARY 6, 2019

That’s why we’ve introduced a new dashlet, Product Catalogue Quick Picks, that conveniently presents users’ most frequent and recent products and gives sellers more time to craft an excellent, relevant and efficient customer experience that is deserving of a fantastic outcome.

Customer Relationship Management 37

Customer Relationship Management Customer Relationship CRM Construction 37

Fonolo

FEBRUARY 15, 2018

Yesterday, Cupid drew his bow to embrace the love between contact centers and customers. After you put these strategies in place, be sure to review them again and again – consistency is the name of the game. Here are five things you can do to take your contact center to customer relationship center.

Contact Center 75

Contact Center Social Media Gaming Customer Relationship 75

Beyond Philosophy

APRIL 12, 2024

With technology, the data sometimes gets too personal, and without a personal relationship supporting it, you’re left feeling like the company is stalking you, not helping you. They add value to Colin’s fishing game. The trick is to balance personalization and privacy without making it weird. Discount Tackle gets it.

Gaming 88

Gaming Customer Relationship Sales Technology 88

Fonolo

MAY 10, 2018

This San Francisco-based company innovating in the field of messaging products (highly useful tools for those in sales, marketing, and customer support) hosts an incredibly valuable and engaging blog with content related to sales, product management, and customer support, direct from the minds of innovative industry experts.

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113