Zendesk

MAY 19, 2022

If you’ve ever taken sales training of any kind, you know that mastering sales vocabulary is shockingly difficult. Many sales terms sound interchangeable when, in fact, they mean drastically different things. That’s why we compiled a list of the 100 most useful sales terms every salesperson needs to know. Sales job terms.

Sales 98

Sales Non-Profits B2C CRM 98

Intercom, Inc.

AUGUST 13, 2020

Nowhere is this shift in power from brands to customers more apparent than on the internet’s favorite public playground: social media. Brands that have learned to engage in conversations with – and not just talk at – their customers have reaped the rewards of climbing sales and enduring loyalty.

Social Media 209

Social Media AI Sales B2B 209

Zendesk

AUGUST 18, 2021

As a company grows, its ever-expanding sales team needs a capable CRM system to keep track of prospects and customers. What small businesses should look for in sales management software. Picking the right sales management software is often critical to a startup’s success. The top 10 sales software for small businesses.

Sales 97

Sales CRM Start-ups Customer Relationship Management 97

Zendesk

FEBRUARY 23, 2022

When someone mentions direct sales , your first thought might be of a well-intentioned friend hawking health powders and supplements for some multi-level marketing company. While technically direct selling, that image doesn’t come close to describing the impact of the direct sales model. What is direct sales? In 2020 alone, 41.6

Sales 98

Sales Manufacturing Retail B2C 98

Zendesk

JUNE 30, 2022

The key to customer retention and lifetime value is after-sales service. In this guide, we’ll explain what after-sales service entails and reveal 10 core activities that can improve your after-sales statistics. What is after-sales service? Why is post-sale service important? Increase customer retention.

Sales 98

Sales Non-Profits Social Media Customer Retention 98

ECXO

JULY 22, 2024

Unlocking B2B Success: The Essential Role of Onboarding, Design, and Customer Experience In the competitive world of B2B software and services, the trifecta of effective onboarding, innovative design, and exceptional customer experience is pivotal for driving adoption and fostering long-term customer relationships.

B2B 207

B2B Customer Experience Customer Loyalty Gaming 207

C3Centricity

AUGUST 2, 2021

The relationship will not deepen, and in fact might eventually be terminated. Quality is an ante to play the game. Pre-sale, it is important to reduce or minimize the risk factor so the customer is more likely to buy. If the supplier continually breaks promises they have made, there is no trust. Make it easy to resolve.

Invoicing 127

Invoicing Gaming Customer Relationship Management NPS 127

ProProfs

JANUARY 30, 2019

So, consider these game-changing social media tips that will help you grow your business: 1. No matter what category your target customers belong to, almost all like discounts and giveaways. Regardless of your business type, this method is super cost-effective and an impactful way to generate sales. Create Brand Recognition.

Social Media 69

Social Media Gaming Entertainment Start-ups 69

Intercom, Inc.

DECEMBER 19, 2018

Analytics, biz ops, marketing, sales, support, recruiting, finance, HR. ” Strategy over speed: How video games prepared me for life as a product manager. I just got a head start with all those games! ” On Sales. What we learned moving sales and product upmarket together. LB Harvey, VP of Sales.

Engineering 150

Engineering Start-ups Gaming Sales 150

Intercom, Inc.

MARCH 22, 2022

“In order to reap these business benefits, it’s clear that customer engagement needs to be at the center of everything you do”. And that growth is tangible: Bain & Company found that companies that excel at customer experience grow revenues 4%-8% above their market. Think of it this way: imagine your ideal customer.

Omnichannel 129

Omnichannel Touchpoint Sales Engineering 129

Intercom, Inc.

DECEMBER 12, 2019

Many of Vidyard’s free users saw a need for greater functionality and decided to become paying customers. Over time, they added content and brought on partners but kept the 200-employee minimum in place – until a proactive sales development rep approached them with an idea.

Sales 169

Sales Start-ups Compliance Customer Acquisition 169

Intercom, Inc.

JUNE 16, 2020

Companies like Apple, Netflix, and Slack have proven the profitability of a customer-centric ethos. Take Slack – this one-time gaming startup has grown from a new way of working into the way of working and is now worth over $20 billion. The post The key to fierce customer loyalty? Behind their growth? Your support team.

Customer Loyalty 237

Customer Loyalty Social Media Gaming Customer Relationship 237

Intercom, Inc.

AUGUST 30, 2022

By building a strong business tech stack for your startup – covering everything from incorporation to growing long-lasting customer relationships – you can not only win back time and establish best practices, but create a solid foundation for your business to grow. Does it have a custom API? Intercom – Customer engagement.

Compliance 163

Compliance Finance Engineering Start-ups 163

Beyond Philosophy

MAY 28, 2021

Business relationships are a lot like customer relationships. However, there are some differences between managing Customer Experience in business-to-business (B2B) relationships and business-to-consumer (B2C). They both involve buying decisions and loyalty—and emotions.

Customer Experience 155

Customer Experience B2B B2C Customer Relationship 155

Gainsight

DECEMBER 18, 2020

While the percentage may not seem substantial, these numbers are against increasing new Customer Acquisition Costs (CAC). CAC is the cost you incur by bringing in new customers, such as sales, marketing, salaries, overhead, and onboarding expenses. per new customer in 2019 to $1.60 The average CAC went from $1.35

Gaming 59

Gaming Net Promoter Score VOC Education 59

Gainsight

MAY 2, 2022

Businesses can work with a Value Management Team to predict retention and growth by pinpointing where customer success happens. Ashley-Lawrence says she tries to get Value Management leaders in the sales cycle of as many customers as possible. Data Can Inform a Great Customer Relationship. It lit it on fire.”

Gaming 52

Gaming Start-ups Compliance Sales 52

Gainsight

JANUARY 4, 2021

Customer Onboarding: From Implementation to Time to Value. Customer Experience. Scaling Customer Success. Managing Customer Relationships. Launching Customer Success. How To Do a Quick Customer Success Platform Launch. Creating the Complete Customer Success Team ( Listen to the podcast episode ).

Sales 111

Sales NPS Customer Relationship Start-ups 111

Totango

AUGUST 13, 2024

But making it work demands a balancing act of two core things: supporting customer outcomes and empowering the internal CS team with business-critical insights. In particular, you need to arm your customer success team with razor-sharp processes and cutting-edge tools that optimize long-term customer value throughout the post-sales journey.

Start-ups 112

Start-ups Gaming Sales Voice of the Customer 112

Totango

FEBRUARY 14, 2020

Talk of customer success (CS) abounds in today’s customer-centered economy. It’s vital, as it is the CS team that works with customers after that critical first sale and keeps them coming back for more. Both teams serve as the face of your brand. Facilitating Collaboration Between Teams.

VOC 99

VOC Customer Relationship Start-ups Gaming 99

ECXO

MAY 11, 2023

In other words, they are truly customer-centric. Businesses with a customer focus are relentless in finding new ways to create value. They know that CX maturity is not an end game. But, as we discussed in a recent post, there is still work to do in Europe to improve CX maturity and transition to customer-centric models.

Customer Journey Map 156

Customer Journey Map CX Transformation CX Education 156

Aquire

JANUARY 18, 2022

The rules of the game are changing, and it’s only the companies who are able to pick up on and respond to these trends that will stay competitive in 2022 and beyond. As innovative retailers strive to bring the in-store experience to the online world, real-time access to knowledgeable sales becomes evermore important. Virtual shopping.

Omnichannel 98

Omnichannel Social Media Retail Sales 98

ClientSuccess

MARCH 8, 2021

Customer Success Managers (CSMs) field requests from every angle every single day. From upsell inquiries from sales to feature testing requests from product to the all-consuming customer requests, it is a lot to deal with. Customer marketing is key. Above all, the customer testimonial stands above the rest.

Gaming 92

Gaming Sales Customer Relationship 92

Steven Van Belleghem

JANUARY 10, 2022

Make a customer, not a sale. Customers know when you’re playing with their emotions versus actually responding to their needs. Instead of focusing on the competition, focus on the customer. The only purpose of customer service…is to change feelings. Service wins the game. Maya Angelou. Katherine Barchetti.

Customer Experience 125

Customer Experience Gaming Government Retail 125

Fonolo

MAY 10, 2018

This San Francisco-based company innovating in the field of messaging products (highly useful tools for those in sales, marketing, and customer support) hosts an incredibly valuable and engaging blog with content related to sales, product management, and customer support, direct from the minds of innovative industry experts.

Customer Experience 113

Customer Experience Contact Center Innovation Omnichannel 113

Beyond Philosophy

APRIL 12, 2024

With technology, the data sometimes gets too personal, and without a personal relationship supporting it, you’re left feeling like the company is stalking you, not helping you. They add value to Colin’s fishing game. The trick is to balance personalization and privacy without making it weird. Discount Tackle gets it.

Gaming 88

Gaming Customer Relationship Sales Technology 88

Zonka Feedback

JUNE 1, 2023

Combine Net Promoter Score (NPS) with the powerful CRM capabilities of Pipedrive to nurture stronger customer relationships, make data-driven decisions, and boost customer loyalty. In today's competitive landscape, having the right tools to measure and improve customer loyalty is essential.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Sales 52

Zendesk

JANUARY 25, 2022

seconds after walking into a store, you’ve experienced firsthand how poor sales engagement can tank a sale. Rather than calmly guiding you through the sales pipeline toward a purchase, a sudden, eager, and tone-deaf salesperson can send you running for the door. That is why a sales engagement plan is essential.

Sales 52

Sales CRM Start-ups Touchpoint 52

Totango

OCTOBER 8, 2019

The dominant subscription model spreads recurring revenue out over years of renewal rather than concentrating it on a single sales event. For the customer, the goal is to use the product to promote sustainable, scalable growth over time rather than finding short-term solutions. .

Gaming 60

Gaming Touchpoint Business Growth Customer Loyalty 60

Zendesk

NOVEMBER 2, 2022

Life in sales isn’t so different from navigating the delicate conversation of movie preferences with your partner. There are real benefits to be had from honing your diplomatic skills and establishing a set strategy for guiding leads from the top of the sales funnel to the bottom. What is a sales negotiation? Are you prepared?

Sales 52

Sales Start-ups Gaming CRM 52

Gainsight

AUGUST 18, 2022

The winners represent some of the biggest names in the SaaS industry, and we salute their ability to change the game of customer success and experience over the past year. . Over the last year, Seismic has organized and analyzed customer data to better understand how customer platform usage maps to retention and growth.

Scorecard 23

Scorecard Healthcare Compliance Gaming 23

Totango

JULY 31, 2020

Track Customer Progress and Optimize Your Onboarding Process. Paying close attention to these four things during onboarding can be the difference between a stalled onboarding process and a long and mutually rewarding customer relationship. What Difference Does a Fast Onboarding Process Make?

E-commerce 127

E-commerce Hospitality Hospitality Healthcare 127

Zendesk

AUGUST 24, 2021

Enterprise sales is like running a marathon. Your focus isn’t on short-term wins—you’re playing the long game. And just like a marathon results in big physical and mental gains, enterprise sales results in significant revenue and increased opportunities for your business. What is enterprise sales? Increase revenue.

Sales 52

Sales CRM Start-ups Customer Relationship Management 52

Totango

MARCH 29, 2022

By having valuable customer data attributes and signals available with real-time visibility in one platform, sales and marketing teams can confidently take action with the most relevant messaging for customers. How Mapping Customer Journeys with Data Helps Marketing + Sales Teams .

NPS 101

NPS Customer Satisfaction Sales Touchpoint 101

Retently

SEPTEMBER 3, 2024

Now, let’s explore the types of surveys we’ve leveraged over time to make informed decisions and strengthen customer relationships. NPS post-demo survey The insights gathered from this survey are invaluable for fine-tuning our sales approach. But the PMF Survey isn’t just about identifying gaps—it’s about staying ahead.

B2B 152

B2B NPS Start-ups Actionable Insights 152

Gainsight

MARCH 1, 2021

Welcome to our Change the Game in 5 Minutes Series. Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. Ben: Previously, our customer teams handled technical support, the renewal process, and the relationship.

Gaming 52

Gaming Construction Customer Relationship NPS 52

SugarCRM

FEBRUARY 6, 2019

It allows everyone involved in an account to share the relevant customer knowledge in chronological order, without getting lost in emails. CPQ and Sales Efficiency. The post How SugarCRM’s Winter ‘19 release delves deeper into the future of customer relationship management appeared first on Get your daily dose of Sugar.

Customer Relationship Management 37

Customer Relationship Management Customer Relationship CRM Construction 37

ECXO

MAY 29, 2024

The Essence of Cross-Functional Teams Cross-functional teams consist of individuals with a wide range of skills and experiences from different parts of a company, including sales, marketing, product development, and customer service.

CX 156

CX Innovation E-commerce Real Estate 156