Achieve quick ROI on your CX: How small businesses innovate at scale
Zendesk
APRIL 2, 2021
According to the Zendesk Customer Experience Trends Report, the shift to online support has pushed requests to all-time highs for small and mid-sized businesses: average weekly support requests increased 25 percent since the beginning of 2020. Great support means more than simply meeting customers on their preferred channels.
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