Shep Hyken

JULY 9, 2021

Doing all of this will help you build a customer community that will help your enterprise progress and grow. Davis Nguyen is the founder of My Consulting Offer, a top program that helps people land their dream jobs in management consulting. Read Shep’s latest Forbes article: Are Your E-Commerce Strategies Working?

E-commerce 122

E-commerce Social Media Manufacturing Management Consulting 122

Beyond Philosophy

APRIL 17, 2021

New Podcast Series: The 10 Most Effective Ways to Influence Your Customer Behavior. Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer engagement is critical to your success. This podcast is sponsored by Verint.

Management Consulting 78

Management Consulting Customer Relationship AI Customer Experience 78

Beyond Philosophy

MARCH 26, 2022

Here are a few other key moments in the discussion: 03:56 We share Stephanie’s pickle about how to respond to rising costs but maintain a customer-centric experience. 12:56 Ryan explains how inflation can affect the customer relationship and erode trust if it’s not handled properly.

Customer Experience 15

Customer Experience Management Consulting CX Customer Relationship 15

Beyond Philosophy

JANUARY 22, 2022

I started Beyond Philosophy 20 years ago when Customer Experience was the next big thing; the new concept that was going to change everything in business. The last big thing, Customer Relationship Management (CRM), was old news. Now, in 2022, I see the next big thing: Customer Science.

Artificial Intelligence 78

Artificial Intelligence CRM Customer Satisfaction Management Consulting 78

Beyond Philosophy

MAY 7, 2022

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work data and experiences across the enterprise. Shaw is Founder and CEO of Beyond Philosophy LLC , which helps organizations unlock growth by discovering customers’ hidden, unmet needs that drive value ($).

Contact Center 78

Contact Center Management Consulting AI Customer Relationship 78

Beyond Philosophy

OCTOBER 15, 2022

It looks at the typical customer journey touchpoints and how much value do each of those drive. Also, Dobrev examines where emotions and customer relationships affect the outcome, and how much value those provide. In the book, Dobrev shares research about AI. Follow Colin on LinkedIn and Twitter.

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Beyond Philosophy

JANUARY 15, 2022

When I was starting out it was all about Total Quality Management and Business Process Reengineering. Then, following that was Customer Relationship Management (CRM). Starting in the 90s and over the last 20 years, it has been Customer Experience. I have experienced many waves of change in my career.

Customer Experience 68

Customer Experience CRM Customer Satisfaction Management Consulting 68

Beyond Philosophy

MAY 1, 2021

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. Customer engagement is critical to your success. The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years.

Customer Expectations 60

Customer Expectations Predictive Analytics Management Consulting Customer Relationship 60

SurveySensum

JULY 14, 2020

He has been named as one of the world’s ‘Top 150 Business Influencers’ by LinkedIn, and The Financial Times has recognized his company Beyond Philosophy as being one of the best management consultancies for two years in a row. Bruce Temkin – Experience Management (#XM) Visionary, Keynote Speaker, Co-Founder of CXPA.org.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Hodusoft

SEPTEMBER 6, 2023

Better customer insights “To gain customer insights, we must understand that we are prisoners of what we know and what we believe.” This statement by renowned management consultant and academic Mohanbir Sawhney is extremely relevant in this context.

Customer Retention 96

Customer Retention Sales Contact Center Artificial Intelligence 96

Qualtrics

OCTOBER 22, 2019

Most of my work in management consulting and corporate strategy focused on accelerating growth and expanding profitability. I have always done customer-facing work in consulting/strategy, but I’d never been responsible for the customer relationship. This is Randy’s “Why Qualtrics” story.

Non-Profits 36

Non-Profits Management Consulting Start-ups Customer Relationship Management 36

1 to 1

JUNE 11, 2013

--> -->. ); 1to1 Media is a division of Peppers & Rogers Group, a leader in Management Consulting. Welcome to 1to1 Media — a multimedia resource for CRM and Customer Experience Professionals. Customer Strategy Trends. Back towww.1to1media.com. 1to1media.com. Marketing Research Articles. CRM Best Practices.

Social Media 37

Social Media CRM Voice of the Customer Customer Loyalty 37