Chip Bell

OCTOBER 8, 2019

Peter Raven, president of the Missouri Botanical Garden and a renowned botanist, reports that trees literally throw their leaves off of the limb. It is much like a customer throws a service provider off their preferred list. It means keeping ties to customers strong and vibrant. It does not work that way.

Social Media 66

Social Media Customer Relationship Customer Loyalty Customer Expectations 66

Zendesk

APRIL 2, 2021

Our research shows 76 percent of customers now expect some kind personalization, like being able to connect on the channel they choose and recommendations based on purchase history. To deliver the experiences your customers want, you need to connect all of your data for your team. Creating great CX takes the right tools.

Innovation 52

Innovation CX Retail Start-ups 52

Shep Hyken

OCTOBER 10, 2022

7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. EHL Insights) Today’s business world requires companies to put customers in the driving seat. Usher in customer-centricity. I have added my comment about each article and would like to hear what you think too.

Customer Service 11

Customer Service Touchpoint Customer-Centric Organization CX 11