eglobalis

JULY 2, 2024

Despite its simplicity, more than 75% of organizations are projected to phase out NPS as a Measure of Success for Customer Service and Support by 2025, according to Gartner. In accounting, your Net Operating Profit number tells you nothing about causes. Customer Retention Rate (CRR) : Measures the ability to retain customers over time.

NPS 468

NPS Customer Feedback Net Promoter Score B2C 468

Retently

NOVEMBER 27, 2024

Predicting Trends and Driving Growth Once you’ve mastered the basics, advanced analytics can take your strategies to the next level. If tracking behavior is about understanding the present, predictive analytics is about planning for the future. Use buyer journey mapping to see where customers drop off.

Sales 149

Sales Social Media Predictive Analytics Start-ups 149

Callminer

NOVEMBER 6, 2019

Large and ever-changing quantities of data concerning such critical elements of a business’s health as user interaction, customer experience , employee performance and overall expenditures can strongly influence decision-making at critical moments. However, this is only possible when such data is understandable for non-data-scientists.

Sentiment Analysis 140

Sentiment Analysis Non-Profits Sales Engineering 140

ClearAction

JULY 23, 2023

All this, in addition to customer success and customer service organizations who strive to strengthen customers’ post-purchase experience, loyalty, and lifetime value. Your CRM (customer relationship management) system is typically used by all of these parties. Built-in B2B Customer Experience Governance 1.

Government 62

Government B2B CXM Customer Experience 62

Qualtrics

FEBRUARY 26, 2019

That’s the behavioral aspect of analytics. The predictive analytics tell you “who” to target, but the behavioral data tells you “when” to target them. We have a Human Trafficking Risk Index and things that we do to help our customers and the world. This is really close to my heart.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37