SurveySensum

APRIL 16, 2025

A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. CRM surveys use existing customer data for personalized, context-driven questions. Well, CSAT and NPS surveys are designed for just this. Lets get started.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

SurveySensum

SEPTEMBER 20, 2024

NPS is a popular metric used to gauge customer satisfaction and loyalty, driving business success. While calculating your NPS score is a valuable first step, it’s not enough on its own. HubSpot’s advanced CRM platform seamlessly integrates NPS data, providing a holistic view of customer relationships.

NPS 52

NPS Net Promoter Score Actionable Insights CRM 52

SurveySensum

SEPTEMBER 17, 2024

To fix this, launch targeted NPS follow-up emails. By tailoring follow-ups to Promoters, Passives, and Detractors, you strengthen relationships and boost growth. Let’s explore NPS follow-up email templates for each segment and dive in to turn those scores into loyalty and growth! What is an NPS Followup Email?

NPS 52

NPS Customer Satisfaction Actionable Insights Sentiment Analysis 52

SurveySensum

MAY 19, 2023

This is where Net Promoter Score (NPS) comes into play. This CX metric has the ability to gauge customer loyalty and predict business growth. Using NPS in banks, it can get to the heart of why customers would or wouldn’t recommend them to others. How to use NPS in banking and financial services?

NPS 52

NPS Net Promoter Score Customer Loyalty Close the Loop 52

SurveySensum

DECEMBER 1, 2021

15 Best NPS Tools to look for in 2022. What is an NPS tool? How to choose the right NPS tool? 15 Best NPS tools of 2022. If customer happiness is the objective then NPS aka net promoter score is one of the best ways to get there. What is an NPS tool? to help you make the most of your NPS survey. .

NPS 52

NPS Net Promoter Score Sentiment Analysis CRM 52

Experience Investigators

APRIL 23, 2024

CEM involves strategic planning and execution that help an organization track, oversee, and organize interaction between a customer and the organization throughout the customer lifecycle. (Is Is this the same as Customer Relationship Management, or CRM? CEM is no different, but tracking metrics alone is not a strategy.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94

SurveySensum

AUGUST 3, 2023

It lets you create various surveys like NPS, CES, CSAT, etc., Moreover, its Text Analytics analyzes thousands of gathered feedback in one go and gives your top trends and sentiments to close the loop in time. The software employs text analytics to analyze unstructured feedback, providing deeper insights into customer feedback.

B2B 52

B2B Text Analytics NPS Net Promoter Score 52

Retently

FEBRUARY 9, 2024

A ready-made customer satisfaction survey template designed specifically for this purpose can streamline the process and ensure that relevant queries covering all aspects of your offering are being asked. Another way to measure product or service quality is by asking about the likelihood of recommending it to others via NPS surveys.

Customer Feedback 93

Customer Feedback Net Promoter Score Customer Satisfaction NPS 93

SurveySensum

JULY 29, 2024

This first interaction with customers not only eases their experience but also sows a seed to build genuine customer relationships. Also, use a robust customer feedback tool to launch surveys, knowing their level of satisfaction and experience regularly. How many loyal customers do you have? For instance, Amazon.

Customer Satisfaction 52

Customer Satisfaction Net Promoter Score NPS Touchpoint 52

SurveySensum

SEPTEMBER 13, 2023

Gather valuable information and opinions, enabling improvements in product development, inventory management, and customer relationship building. 5) CustomerGauge Robust NPS System Accurate Revenue Impact Assessment Comprehensive Customer Tracking Free trial available Contact CustomerGauge 4.6 (5) user/month 4.4 (5)

Manufacturing 52

Manufacturing B2B Compliance NPS 52

SurveySensum

NOVEMBER 1, 2023

Along with survey creation, SurveySensum offers text analytics software with real-time data analysis and automated tagging for better survey analysis. It also comes with custom dashboards that capture and report in real-time data – enabling users to track real-time data.

Text Analytics 52

Text Analytics Start-ups Close the Loop NPS 52

SurveySensum

OCTOBER 4, 2023

Real-time Analysis Ensure the tool gathers and analyzes customer feedback in real-time and gives you timely alerts. Ease of Use The tool should be user-friendliness for both customers and your team. It empowers you to deploy CSI, SSI, NPS , CSAT, onboarding, and other VOC surveys to gauge the pulse of your automotive customers.

Customer Feedback 52

Customer Feedback Sentiment Analysis Text Analytics CRM 52

SurveySensum

FEBRUARY 2, 2024

CSAT score % = (Number of positive responses / Number of total responses) x 100 → For example , if 100 customers filled out the survey and only 80 customers clicked on the happy face then your total CSAT score would be: 80/100 x 100= 80% Your CSAT score is 80% 2. It classifies customers into promoters, passives, and detractors.

NPS 52

NPS Net Promoter Score Social Media Customer Satisfaction 52

SurveySensum

JULY 2, 2023

Renowned for NPS, CES, and CSAT surveys , it offers a comprehensive CX program that covers every stage. This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback.

Customer Satisfaction 52

Customer Satisfaction Social Media Text Analytics Actionable Insights 52

SurveySensum

JULY 4, 2023

Define your key metrics that will serve as your indicators for customer satisfaction. Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. Asses your previous customer satisfaction score, historical data, customer feedback, and survey results and establish a baseline.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

JULY 4, 2023

Define your key metrics that will serve as your indicators for customer satisfaction. Some common metrics that you can include are the CSAT score, NPS score, Customer Retention Rate, and CLV. Asses your previous customer satisfaction score, historical data, customer feedback, and survey results and establish a baseline.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Customer Feedback 52

SurveySensum

MARCH 27, 2024

Satisfied customers are more likely to become advocates for a brand. Positive feedback and testimonials from happy customers can serve as powerful endorsements, attracting new customers and fostering trust in the brand. Therefore, you need an efficient customer feedback tool like SurveySensum to get the job done!

Customer Feedback 52

Customer Feedback Social Media Touchpoint Text Analytics 52

SurveySensum

OCTOBER 18, 2023

Pay attention to specific keywords or phrases that customers frequently use. Leverage text analytics software to process large volumes of feedback efficiently. Don’t Forget to Monitor and Follow-Up Monitoring and follow-up are essential aspects of managing customer feedback effectively.

Customer Feedback 52

Customer Feedback Social Media Customer Satisfaction Customer Expectations 52

PeopleMetrics

JANUARY 23, 2025

When I wrote Listen or Die in 2017, I made the case that NPS is invaluable for understanding the overall health of your customer relationships, but its not enoughespecially in a transactional VoC survey. The Bottom Line In transactional VoC surveys, metrics like NPS, CSAT, and CES are just the starting point.

NPS 118

NPS AI E-commerce CX 118

SurveySensum

OCTOBER 3, 2023

Pro tip: Use tools like Text Analytics to identify emerging complaints, track customer sentiment, and act in real time. By following these steps, your dealership demonstrates a commitment to actively listening to customers and taking action to meet their needs and expectations. If so, how were the issues resolved?

Customer Satisfaction 52

Customer Satisfaction Social Media Finance Sales 52

PeopleMetrics

FEBRUARY 4, 2025

How AI is Helping in the Growth Phase: Automating Text Analytics As I have mentioned in this blog series, AI can now analyze thousands of open-ended survey comments, identifying key themes and sentiment without manual effort. Example: A hotel chain in the Growth Phase integrates AI-powered text analytics into its VoC program.

VOC 62

VOC AI Text Analytics Touchpoint 62

Gainsight

AUGUST 20, 2024

AI for customer success (CS), as well as AI for customer service, customer education, and customer relationship management (CRM)—and virtually every area of business—is evolving at a remarkable pace. AI for customer success , along with Gainsight’s Product Experience offering. How did they do it?

AI 52

AI Scorecard Text Analytics Predictive Analytics 52

SurveySensum

MARCH 24, 2025

Are you tracking your NPS program correctly? Because if your NPS program isnt consistent or lacks real-time insights, you might be missing the bigger picture. So, is your NPS tracking giving you the right data to grow? Are you leveraging the right NPS software to do it correctly? What is NPS Tracking?

NPS 52

NPS Text Analytics Customer Loyalty Sentiment Analysis 52

SurveySensum

MARCH 21, 2025

Already using HubSpot but also want to launch the NPS program? Now you are stuck between constantly switching between HubSpot and your NPS platform. If this sounds similar then you need an NPS tool that integrates with HubSpot and can make your life a little easier! Now which NPS tools integrate best with HubSpot?

NPS 52

NPS Start-ups Sentiment Analysis Customer Feedback 52

PeopleMetrics

APRIL 22, 2025

Over the past 3 months, Ive been revisiting lessons from Listen or Die: 40 Lessons That Turn Customer Feedback into Gold through the lens of AI. From NPS to VoC, AI has transformed how we look at and act on customer experience. Writing this series has been one of the most energizing projects of my career.

AI 62

AI VOC Text Analytics NPS 62