Help Scout

JULY 20, 2021

While there are many skills you need to help customers effectively, there’s a more profound outlook that informs the daily actions of customer service all-stars. Having engaged, excited employees creates a better experience for your customers, but it has other benefits, too! Deescalation skills.

Start-ups 145

Start-ups Scorecard Sales Outlook 145

Gainsight

JUNE 10, 2021

At Gainsight, we have defined GameChangers as customers who shift their thinking to transform their business outlook. They push beyond the familiar and comfortable to achieve remarkable results for their company, teammates, partners, and customers. To us, all of our customers are GameChangers.

Scorecard 52

Scorecard Outlook NPS Customer-Centric Organization 52

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Customer service managers shape the customer service experience at an organization, so…”.

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Customer service managers shape the customer service experience at an organization, so…”.

Customer Service 182

Customer Service Start-ups Education Gaming 182