SurveySensum

MARCH 10, 2025

Because simply understanding customer expectations is no longer enough; in todays competitive landscape, you need to anticipate and exceed them to build lasting loyalty. With the right text analytics software. What is Conversation Analytics? Your customers are talking – are you listening? Lets find out how!

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. After all, a satisfied customer is the best advertising you can have.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

SurveySensum

APRIL 16, 2025

Everything you need to convert your CRM into a data powerhouse – types, questions, use-cases, best practices, and more. A Customer Relationship Management (CRM) survey is a targeted method of collecting customer feedback from the contacts stored in your CRM system. CRM stands for Customer Relationship Management.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Lumoa

FEBRUARY 16, 2023

This will enable each department to have better insights into the needs and wants of their target customers. Continue to Listen to VoC Fostering strong customer relationships often depends on recording their order history and online clicks. Analyzing VoC data is just as critical as getting the data.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

PeopleMetrics

APRIL 22, 2025

Lesson #3 Revisited: AI and the Quest for a Single Source of Truth in CX Feedback Explore how AI is enhancing Voice of the Customer platforms by unifying diverse feedback sources and providing real-time insights, while highlighting the indispensable role of human judgment and empathy in interpreting data and fostering genuine customer relationships.

AI 62

AI VOC Text Analytics NPS 62